Digital and User Services Coordinator

at  University of Cambridge

The Library Systems Team is the provider of several major University-wide IT systems for staff, students, alumni and collaborators at Cambridge University Libraries. As one of the world’s oldest University libraries, Cambridge University Libraries is also home to one of the world’s great collections of cultural treasures and research materials. Since its first recorded beginnings in 1416, as a small chest of manuscripts for Cambridge scholars, the library is now home to a physical collection of nearly ten million books, maps, manuscripts, photographs, and priceless objects.
This is an exciting opportunity to be part of the team that manages and enhances a range of systems and digital services that support library services and activities.
We are looking for someone to join our Digital Services Team to help us enhance user experience, enrich user data and simplify user support.
As the Digital and User Services Coordinator, you will bring expertise and experience to help identify service improvements to enhance the staff, student, and reader experience.
You will work across a variety of library systems and services liaising with different staff, teams, and libraries providing support and liaising with key stakeholders on a range of user-facing digital library services (Springshare Suite, Lean Library, ThirdIron products).
You will also create a sustainable support structure for the management of access to licensed online resources, assisting users with authentication issues, training colleagues and maintaining a “white” list for remote access.
This new role will also support the enrichment of user data to help improve Alma Analytics reports and dashboards usage across the Cambridge library community.
This is an incredible opportunity to be at the heart of innovation and change.
We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.
We particularly welcome applications from candidates from a BME background for this vacancy as they are currently under-represented at this level in our institution.
Click the ‘Apply’ button below to register an account with our recruitment system (if you have not already) and apply online.
If you have any questions about this vacancy or the application process, please contact Andrew Butterworth, Library Systems and Services Manager, at email : adb90@cam.ac.uk.
Please ensure you have uploaded both a covering letter along with your CV demonstrating how you meet the criteria for this post.
Please quote reference VE41217 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK

Please refer the Job description for details