Digital Communications Officer (Content Design)

at  Ofgem

JOB SUMMARY

As the UK’s regulator for the energy industry, Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable and environmentally sustainable energy supply.

WHAT WE ARE LOOKING FOR

We are looking for two highly motivated junior content designers to join our digital communications team.

To help tell the story of how Ofgem works to protect energy consumers, you will:

• take a user first approach to content development
• develop content to agreed deadlines, using content design principles
• support our regular publishing activities
• play your part in our website transformation.

WHAT WE NEED FROM YOU

As Digital Communications Officer you will be:

• an excellent copywriter and proof-reader skills, with demonstrable attention to detail
• an experienced junior content designer
• familiar with content management systems and HTML
• familiar with accessibility and publishing standards.
• able to use analytical skills to identify trends and create actionable insight
• able to thrive in fast-paced environments.

Ideally, you will have experience working in government communications, with an understanding of how communications campaigns can benefit from content design.
Ofgem offers flexible working practices, enabling you to manage your work/life balance. We pride ourselves on a great culture, with an approachable and friendly senior leadership team who are there to support you in your role.
If you have a clear enthusiasm for meeting the diverse needs of our users, and want to make a positive difference for consumers, we would love to hear from you.
Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work.

JOB DESCRIPTION

Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system – a goal that everyone wants to achieve.
As Digital Communications Officer you will make our content easier for people to understand. The successful candidate will work with the Digital Communications team and colleagues across the organisation to develop and iterate website content using content design principles, ensuring it is findable, usable and measurable, and effectively engages the audience.

You will:

• demonstrate experience in writing and editing digital content, using content design principles and of publishing using content management systems.
• understand the importance of content standards and style guidelines and can apply these to your work.
• understand the importance of using data and evidence to make content decisions.
• understand the purpose of user stories and the focus on user-centred design.
• work collaboratively to deliver communications campaigns, ensuring digital channels are used to full potential.
• provide content design support to colleagues across Ofgem, from planning to delivery.
• support the team with administration and publishing requests.

You will need to approach your work with genuine enthusiasm and an attention to detail that enables colleagues to better understand the diverse needs of our users and improve user experience on our website.

TECHNICAL SKILLS

We’ll assess you against these technical skills during the selection process:

• Please refer to the Candidate Pack and Role Profile attached for full details.

Benefits
Alongside your salary of £24,623, OFGEM contributes £6,648 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; Hybrid working (currently 1 day a week in the office but is in review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.
Things you need to know

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

WHAT YOU WILL BE DOING

The successful candidates will have a varied workload, including:

• reviewing, writing, editing and publishing web content
• supporting our communications campaigns and publishing operations
• ensuring content development meets editorial standards and aligns with business objectives and user needs
• working independently, with direction from our content designers
• working in agile team sprints to transform content on ofgem.gov.uk.

KEY RESPONSIBILITIES

• Develop, review, write, edit and publish content to strict deadlines using content management systems.
• Support the timely delivery of communications campaigns, managing digital content from ideation to launch.
• Make sure that Ofgem.gov.uk content is user-centred, aligns to business objectives and consistently meets publishing standards.
• Use analytical skills and work with colleagues to develop and use insight, interpreting research to better understand user needs and improve content based on data and user feedback.
• Provide content expertise and advice to Ofgem colleagues.
• Some out of hours working will be required as part of a shared duty rota.