Digital Content Executive Cunard

at  Carnival UK

JOB DESCRIPTION

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.

ABOUT US

Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.

THE ROLE

The digital team are responsible for driving and maintaining the Cunard digital presence across the entire customer journey. The scope of the team’s responsibilities includes managing the content, optimisation and development of the brand website and the content of the voyage-specific portals.

Reporting to the Manager, Digital Content, the Executive, Digital Content (Generalist) plays a vital role in owning and delivering against a prioritised content work-stream, ensuring all aspects of SEO, QA and customer-centric brand content are balanced to best represent Cunard and the Cunard products on the websites.

• Brief copy, imagery and illustrations to inform and excite our guests, while achieving optimum search efficacy.
• Use Adobe Experience Manager to create new pages and manage existing content changes, supporting the North American, Australian, German and Japanese teams.
• Work with the Development team to support the development roadmap of new functionality and improvements to user experience.
• Work with Development team to request front-end and back-end changes to help support content work-stream, SEO and user experience.

Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK10 and is offered on a full time, permanent basis, with hybrid working in our Southampton office, a minimum of 3 days per week.

Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need:

• Experience working with a CMS to create web pages.
• Customer-focused in your approach to web page creation and content curation.
• Ability to work on multiple projects