Digital Enablement Lead

at  Ampol

ABOUT AMPOL

Here at Ampol, we are proud of our heritage as Australia’s only owned fuel brand. Fuel may be the foundation of our business, but our motivation and purpose come from the people, industries, and communities we engage with. From our origins until today, we’ve always been inspired by the role we can play in people’s lives – to keep them moving, to make journeys happen.
In the next few years, Ampol will be evolving our energy offering to ensure we continue to meet the ongoing needs of our customers whilst best leveraging marketplace opportunities as they arise. We are investing in our infrastructure and people to ensure that we can continue to provide, safe, reliable, and competitive supply to our valued customers.
For over 100 years we have supported Australians to travel far and wide, and we’ll be here for 100 more powering better journeys.

THE ROLE:

Ampol is currently undergoing a major digital transformation, aimed at propelling the company into the future and setting us up for success. Within Ampol, the Digital Enablement Lead plays a pivotal role in overseeing the lifecycle of business requests related to onboarding new digital apps aimed at driving business simplification. The role is responsible for designing and implementing new processes, tools, and resources to manage client Digital Enablement requests, ensuring alignment with business objectives and ITIL best practices.
This is a permanent position based in our Alexandria, Sydney HQ, with flexible, hybrid work options available.

KEY DUTIES:

• Lead the Digital Enablement Practice ensuring alignment with business objectives and ITIL best practices, designing the processes, tools and resources required to manage requests through to enablement.
• Oversee digitisation efforts and manage the request backlog in an agile and efficient way, to deliver timely solutions aimed at simplifying processes and improving business outcomes;
• Manage the pipeline of requests in ServiceNow, enabling data-driven decision-making through accurate demand forecasting, and collaborating with stakeholders to gather and document requirements.
• Take ownership of the ideation module in ServiceNow, which manages the IT Services catalog, supporting the build and maintenance of customer profile libraries.
• Accountable for the management of the request module within ServiceNow, liaising with the platform owner for any enhancements required to support evolving needs of the practice.
• Conduct regular analysis of request patterns and trends, providing insights and recommendations for optimising service delivery and resource allocation.
• Liaise with Senior Leaders to manage expectations through the lifecycle of the request, including management reporting and stakeholder meetings.
• Work with Solution Architects to ensure initiatives are aligned with Ampol’s Enterprise Architecture approach.
• Manage the ‘Business Applications List’ and IT Services catalogue, ensuring it accurately reflects available IT services and aligns with business needs.
• Build, manage and deliver artefacts and support/training for internal IT stakeholders engaged in the Demand Management Practice.