Digital Experience Program Manager - Global Wealth & Asset Management

at  Manulife

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

JOB DESCRIPTION

The Digital Experience Program Manager is a key member of Global Wealth and Asset Management (GWAM) Marketing team and will work closely with the VP Digital Experience, the Global Head of Marketing Strategy & Operations as well as the Digital Experience Leadership Team to drive the digital customer leadership agenda. Through effective communication, disciplined planning/execution and operational excellence, this position enhances strategic relationships with key internal partners. The successful candidate consistently communicate value to business partners of the organization and across geographies through well-managed and executed plans and programs.
A wonderful career growth opportunity for an individual who wants to learn, grow, and play a central role in the future direction of our organization, and be at the forefront of digital transformation and strategy.

KEY ACCOUNTABILITIES:

• Lead, facilitate, and/or provide support on strategic initiatives, planning and programs including, but not limited to Digital Strategy and Execution, our Digital Transformation roadmap, and our Voice of the Customer program.
• Lead the Digital calendar of deliverables and help organize monthly and quarterly forward planning sessions.
• Run and facilitate leadership team meetings & offsite to ensure the appropriate level of focus and attention on existing and emerging strategic and program priorities as well as the consistent execution of Digital Experience governance and deliverables.
• Play a key role in meeting preparation, including preparation of executive presentations, as well as briefings, outlines, pre-reads, key messages, strategy and governance documents, RFPs, reports, investment prioritization etc., while meeting required deadlines and helping to organize inputs from diverse partners.
• Help with talent planning, training and skill development
• Champion employee engagement and diversity, support the team in implementing action plans
• Help the broader team refine their digital roadmaps, ensuring they are aligned with the rest of the Marketing organization and support overarching business objectives and OKRs
• Play a role in effective communications and storytelling highlighting the value of our Global Digital Experience team and our Integrated Marketing organization.
• Partner and collaborate effectively across business and functional teams at all levels.
• Travel when required to provide communications and stakeholder support as needed.

JOB REQUIREMENTS:

• Bachelor’s degree in business administration, economics, strategy or equivalent
• Minimum 5+ years of progressive work experience, preferably in the financial services, wealth management or insurance industry
• Strategy consulting and/or digital/customer experience preferred.
• Confirmed digital competence and experience in prioritizing and handling multiple initiatives simultaneously
• Ability to facilitate and enable clear, succinct communication between cross-functional partners
• Strong relationship-building skills to build effective working relationships with business leaders
• Advanced skills in MS applications (Excel, Powerpoint)
• to identify and drive opportunities for continuous improvement across the program
• Experience in Agile ways of working, with a strong outcome driven focus
• Excellent comprehension, analytical and decision-making skills
• Self-motivated and directed, with keen attention to detail
• Highly organized and ability to multi-task
• Flexibility to lead multiple and challenging priorities
• Proficiency in Microsoft Office and PM tools
• Relevant certifications such as PMP will be a big plus
• Experience working on large scale digital transformation programs will be a big plus – preferably with a dynamic global team
• A natural curiosity and drive to understand and learn unfamiliar areas

Please refer the Job description for details