Digital Inside Sales Representative

at  Zendesk

Job Description

THE INTELLIGENT HEART OF CUSTOMER EXPERIENCE

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request

WHAT YOU’LL BE DOING

• Respond to a large number of inbound leads and existing customers through various channels, primarily through chat and email
• Actively resolve prospect and customer inquiries to drive online business conversion rates
• Become an expert on Zendesk products
• Be the voice of our customers; understand their needs and make them champions
• Meet or exceed SLAs and KPIs established for the role, including but not limited to: ticket volumes, response and resolution times, and productivity. You will also have a shared revenue target to contribute to.
• Exceed activity, pipeline, and revenue goals on a weekly basis

WHAT YOU BRING TO THE ROLE

• 1+ years of enterprise (B2B) Sales experience; computer software industry experience is preferred.
• Excellent written communication skills in English
• Will require working with clients/prospects across Zendesk’s global market.
• Real passion for Zendesk technology and quick ability to learn tools and processes.
• Outstanding organizational skills, with the ability to multitask a high volume of opportunities at all times.
• Ability to thrive in a fast-paced environment, think strategically and excel at tactical execution against a task.