Digital Insight Analyst

at  Nationwide

Nationwide’s website and app play a critical role in our business. As a key member of the Digital Analytics team, you will be the /go-to expert for help accessing and interpreting data to enable the measurement, optimisation, and personalisation of our digital journeys.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, at our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

ABOUT YOU

We’re seeking an organised and proactive professional with experience in:

• Digital Analytics: Proficiency in tools like Adobe Analytics or Google Analytics.
• Data Analysis: Ability to analyse and interpret complex data.
• Effective Communication: Translate technical concepts for non-technical audiences.
• Stakeholder Engagement: Communicate effectively across different organisational levels.
• Time Management: Handle conflicting priorities and organise workloads.

It would be a bonus if you had:

• API Integration: Familiarity with integrating systems using APIs.
• CDP Technology: Exposure to Customer Data Platforms.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

• Empowering Self-Service: Enabling data and insight self-service throughout the organisation.
• Feature development: supporting the launch of new digital functionality.
• Training: Provide training to groups and individuals.
• Relationship Building: building and maintaining strong relationships.
• Data Quality Assurance: Testing, auditing, and maintaining our digital analytics to ensure data accuracy.
• CDP Implementation: Support the implementation of our new Customer Data Platform (CDP) and personalisation initiatives.