Digital Insights Analyst - Card Support

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

At U.S. Bank, we’re passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country’s most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

JOB DESCRIPTION

Reporting to the Engagement Analytics Manager within the Digital Insights, Reporting, and Analytics team, this individual will provide advanced analytical support to the card digital feature team. The ideal candidate will be a motivated professional who is passionate about data and data visualization. They must have strong technical and analytical skills with the ability to understand the business goals and needs, while being committed to delivering data driven insights that lead to actionable recommendations.
This analyst will focus on the customer’s digital journey for credit and debit cards from acquisition to account servicing to card usage. The analyst will work with the card digital feature team to determine the appropriate KPIs, create the tracking for those KPIs, and provide in-depth analysis as required to understand trends, improve the customer journey, and increase feature usage. The analyst will be the Engagement team’s resident expert on using web page data and analytics tools.

PREFERRED SKILLS/EXPERIENCE

• Bachelor’s degree in a quantitative field such as econometrics, computer science, engineering or applied mathematics, or equivalent work experience
• Six to eight years of statistics or analytics experience
• Experience working with digital data, web page analytics, and data visualization tools.
• Knowledge of statistical methodologies.
• Demonstrated project management skills.
• 6-8 years of experience in analytics, demonstrating a progressive increase in responsibility and scope
• Direct experience with Adobe Analytics.
• Strong technical skill with SAS, SQL, MS Excel, MS Power Point, and Tableau.
• Experience in financial services with specific knowledge in credit cards a big plus.
• Experience in identifying KPIs, developing reports and dashboards, and data visualization.
• Impeccable attention to detail while being comfortable with data ambiguity.
• Proven track record of driving analytics into actionable business outcomes.
• Demonstrated ability to influence change across a complex organization.
  If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la