Digital Literacy Trainer

at  YWCA Metro Vancouver

Job Description
The YWCA Metro Vancouver Digital Literacy Trainer will be primarily responsible for delivering digital literacy workshops and one-to-one support. The role will also include resolving basic technical issues via telephone or written correspondence via email or other electronic media while working with the ticketing system. The role will also provide digital literacy training, both in person and online. The role will work collaboratively with project staff, teammates and the organization’s technical support team. The Digital Literacy Trainer will be required to adhere to project policies and procedures, troubleshoot technical issues, have efficient IT documentation skills, be comfortable with public speaking, providing in-person training, handle interaction resolution and escalation, and provide a high level of customer support to clients and staff. The role will also support the YWCA’s Loaner Laptop Library service for program participants and other related duties to the role.

PREFERRED SYSTEM TO KNOW:

• Office 365 Applications
• Proficient in Word, Excel, PowerPoint, Outlook, Teams, and SharePoint.

WHAT YOU’LL BE DOING:

• Teaches specialized small group class sessions on digital literacy to program participants and staff, including use of hardware and software (classroom and web-based learning).
• Provides individual training support in areas where students struggle. Manages a multi-level online learning environment combined with in-person training and coordination of a loaner laptop library for use by program participants.
• Digital literacy topics could include hardware and software use of common digital tools such as internet browsers, email programs, social media and productivity software, intro to AI tools. Instruction will also have a focus on comprehending, evaluating, and acting on information found online such as news sources, public health information, civic participation information from government sources
• Provide one-to-one training virtually, over the phone or in person
• Design and prepare curricula and training course outlines, and develop instructional methods, instructional videos, training aids, manuals, and other materials.

OTHER DUTIES AND EXPECTATIONS:

• Assists in compiling data and preparing reports
• Assists with preparing articles for publication such as newsletter and blog articles.
• Maintain and enrich your expertise in computer science/digital literacy
• Coordinate workshop plans with program staff to maximize possibilities for integrated, learning that is practical in application
• Provide an inviting, exciting, innovative, learning environment;
• Accept and incorporate feedback and coaching from peers, students and management;
• Fluency in two or more languages is an asset
• Other duties as required