Digital Marketing and Community Management Specialist

at  Astoria Hotels Resorts

Astoria is a proud homegrown Philippine hotel chain that has established itself as a brand known for spacious rooms and suites, stunning architecture, and outstanding interior design. Top notch amenities and facilities, quality food and beverage, exceptional service and gracious Filipino hospitality are offered to guests from all over the world. With properties in key tourists destination in the country, Astoria is the top of mind destination to call home when traveling to Ortigas, Makati, Boracay, Bohol, and Palawan.
Each of the resorts is located on the beachfront and provide guests with ocean views while each of the hotels is located in the Central Business Districts of Makati and Ortigas, making Astoria a choice for both business and leisure travelers.
Astoria also owns and manages Minami Saki by Astoria (Japanese Restaurant at the ground floor of Astoria Plaza), Chardonnay by Astoria (an events place for 500 persons located right next door to bustling Capitol Commons and Valle Verde Country Club, and the Palawan Waterpark.
Astoria Hotel and Resorts is managed by Asian Grand Legacy the pioneer in hospitality management, headed by legendary hotelier Miguel Cirqueda.
Manage the online communities of The Astoria Group
Reply to all reviews received via different Online Travel Agency (OTA) websites like Booking(dot)com, Agoda, etc.
Assist handling and tracking crises and complaints online
Proactively report critical issues to appropriate departments and key officers
Improve messaging structure of The Astoria Group accounts for efficient communication
Perform review audits and competitive analyses from other community management efforts
Monitor overall performance of the brand’s social media pages and online listings
Generate reports from OTA data and compile information into a presentation
Help the team in the development of original digital content
Assist in promoting a positive brand image in online channels for The Astoria Group
1 to 2 years relevant experience in community management and crisis resolution.
Maintains good judgment and composure when dealing with challenging situations
Proven experience in the creation of online content and its best practices
Familiarity with social media management software
Experience using Microsoft Office apps
Stay relevant by knowing the best practices of community management and content development
Can work under pressure and meet deadline

Please refer the Job description for details