Digital Operations Specialist

at  Mitre 10

Mitre 10 has been a part of New Zealand’s home improvement culture since 1974. An award-winning success story, inspiring Kiwi to love where they live, work and play with our home improvement, garden and trade offer.
We are currently on the lookout for a Digital Operations Specialist to join our Albany based Support Centre team.
The Digital Operations Specialist is responsible for the delivery of the operational support of the digital customer experience products. This Includes the support and running of all elements of our websites (retail and trade) and digital products within the physical store experience. You’ll be collaborating directly with customers, support centre teams & store team members to provide exception operational support. Including informing the development backlog for the product delivery teams

Some of your responsibilities will include:

• Run effective change management and assist with the introduction of new omnichannel digital experiences such as wayfinding, customer onboarding, insights dashboards and new payment types
• Capture insight to assist in shaping the product roadmap for all digital experience products
• Collaborate with internal and external stakeholders to ensure that digital customer experiences align with and meet customer expectations.

The successful candidate will have:

• Experience in the operational running and support of digital experiences/products
• Technological competence and ability to translate customer/team member insight into actionable development items
• Problem solving oriented, analysis skills
• Ability to communicate effectively with technical and non-technical skills
• Empathy for our customers and drive to create amazing customer experiences.

This role offers the opportunity to work on Auckland’s North Shore in a positive, fast paced environment that is stimulating and enjoyable to work in. We are a supportive and talented team that are making a real difference across the Mitre 10 Co-operative. There is an attractive remuneration package for this role, generous staff buying privileges, life insurance, discounted medical insurance, birthday day off, flexible working and more.
If you are a highly motivated individual who is passionate about being part of the Mitre 10 team and a company in growth mode, then we want to hear from you. Please provide your CV and cover letter, including your remuneration expectations, via this website.
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Permanent (Full time)
Job no: SC_DOSFY24Q4
Location: Auckland, Rodney & North Shore, North Shore - Support Centre
Closing Date: Saturday, 1 June 2024

• Run effective change management and assist with the introduction of new omnichannel digital experiences such as wayfinding, customer onboarding, insights dashboards and new payment types
• Capture insight to assist in shaping the product roadmap for all digital experience products
• Collaborate with internal and external stakeholders to ensure that digital customer experiences align with and meet customer expectations