Digital Operations Support Specialist Level 2

at  Selwyn District Council

ABOUT US:

We are the fastest-growing district in New Zealand. We have a fantastic quality of life, great communities, and a thriving economy. Our Council works actively with residents to provide the services and facilities that help our communities to thrive and grow.
Our head office is based in Rolleston (only 25km from Christchurch), which offers an enviable family lifestyle, outstanding local facilities and an easy drive to the ski fields, rivers and hills that make up Canterbury’s stunning landscape.
Our values are important to us and represent the way we work: · Be a good human · Be brave - Think differently · Better together- Make it happen for Selwyn.
We honour Te Tiriti o Waitangi and we are committed to working with our Treaty partner to deliver on our obligations under Te Tiriti o Waitangi.

Provide resolution of more complex support tickets whilst also offering support to our other Operations Support specialists on complex issues. Working within the team to test and apply fixes and improvements, you will be responsible for ensuring solutions provide long term benefits for Selwyn District Council.

Key responsibilities:

• Provide second level support on the Digital Operations Help Desk, enabling Council staff to deliver their business outcomes through technology solutions.
• Play a key role in the delivery of Operational Technology projects, taking a lead in the trouble shooting and maintenance of the Selwyn District Council digital environment.
• Provide innovative solutions through the application of in-depth knowledge of digital systems.
• Create, maintain and enhance support documentation to assist the performance of all support staff.
• Effectively contribute and participate in the learning and growing culture of the Digital team.
• Keep a security first focus in all solutions that you provide.