Digital Performance Analyst

at  Department for Work and Pensions

JOB SUMMARY

Please note this role requires you to pass Security Check clearance. For further information, please see Selection Process details.
We’re happy to speak about any reasonable adjustments you need.
DWP is the UK’s largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society.
DWP Digital creates digital services that almost everyone in the UK relies on at some point in their lives. We’re carrying out a once-in-a-generation transformation, a task of size and scale unmatched elsewhere. Using fresh ideas and cutting-edge technology, we’re revamping the digital experiences of 22 million customers.
If you’re curious about user behaviour and enjoy finding meaning in complexity, join DWP Digital as a Digital Performance Analyst and help us get this right.

JOB DESCRIPTION

DWP teams need information about how our digital services are being used and whether they meet our users’ needs. Gathering and analysing data helps us make better, more-informed choices.
Your mission will be to turn data into stories that help product teams provide a great user experience. You’ll bring user journey data to life to help others understand the complexity of user behaviour. You’ll have the opportunity to take data through the full analysis lifecycle – from its rawest form to generating insights.
You’ll collaborate with product teams to help guide them towards continuous improvement. To understand the impact of changes, you’ll develop meaningful performance measures to methodically test your hypotheses.
Humans are complex, therefore the problems you’ll be solving will be complex too. Joining a collaborative and multidisciplinary team, you’ll use and develop data services in Azure and Power BI. You’ll even have the chance to use robots and machine learning to predict and solve problems before they occur. There’ll be something new to learn every day!
You’ll have ample opportunity to practise and further develop your performance analysis skills. We use (and can teach you) Power BI, machine learning and Azure Application Insights.
We care about our employees and understand that people are not numbers. We can offer you a working environment that is family friendly, supportive and inclusive in an organisation with real social purpose.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

TYPE OF ROLE

Analytical
Architecture and Data
Digital
Information Technology

A DEVELOPMENT TEAM HAS ASKED FOR YOUR SUPPORT IN MEASURING THE SUCCESS OF THEIR UPCOMING FEATURE RELEASE. WHAT WOULD YOU DO?

You may use bullet points if it helps clarify your answer and make it more concise.
If your employment history or personal statement contains any personal details, your application will be withdrawn.
The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria.
You’ll receive one combined score for both your employment history and personal statement.
For hints and tips on completing your application visit Applying for jobs at DWP Digital.

FOR MEANINGFUL CHECKS TO BE CARRIED OUT, YOU WILL NEED TO HAVE LIVED IN THE UK FOR A SUFFICIENT PERIOD OF TIME. WHILST A LACK OF UK RESIDENCY IS NOT NECESSARILY A BAR TO SECURITY CHECK CLEARANCE, AN EXPECTATION OF UK RESIDENCY MAY RANGE FROM THREE TO FIVE YEARS. FAILURE TO MEET THE RESIDENCY REQUIREMENTS NEEDED FOR THIS ROLE MAY RESULT IN THE WITHDRAWAL OF YOUR OFFER.

For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting
Feedback will only be provided if you attend an interview or assessment.