Digital Platforms, Practice Lead

at  Aware Super

COULD YOU BE SUPER HELPFUL?

As one of Australia’s largest profit-for-members superannuation funds, we always remember whose money it is and whose future we’re looking after. Our 1.1m+ members. These are the people who inspire what we do and how we do it, every day.
And we walk our talk, inside as well as out. That care and inclusion, and a focus on better futures, also extends to the people who work at Aware Super. We are proud of our well-resourced and successful development and wellbeing programs, available to all our staff.
But don’t take our word for it, the 2023 AFR BOSS Best Places to Work, 2023 Money Magazine’s Best and Canstar’s Best Value Super Fund in Australia awards back these claims. And while it’s nice to be recognised, we don’t do it for the accolades. We work to help everyone get more from their super, so they can get more for their future.
Sound good? Learn more about us and what we do at https://awaresuper.com.au

EMPLOYEE EXPERIENCE

We understand that not everyone works in the same ways. We offer flexibility so that you can perform your role at your best.
We love working at Aware Super because our hard work is rewarded by:
A culture of career growth and development, backed by a commitment to internal career mobility
Abundant well-being offerings like a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones
Career defining opportunities such as high-impact projects to scale our business and industry leading products and services development

YOUR NEW ROLE

In this role, you will drive Digital Platforms strategy and performance that enables delivery of on-target digital experiences for members, prospective members, employers and financial advisers in a compliant and highly efficient manner. This will be achieved by managing and developing digital platforms (across apps, public and authenticated sites), including key features, functionality and underpinning CRM capability that enables the engagement of members at touchpoints across their lifecycle. In addition, you will:

• Collaborate with Practice and Value Stream leads to develop a Digital Platform strategy that enhances member, employers, adviser and public experience and provide continuous digital platform evolution;
• Oversee projects/initiatives delivered for Value Streams. Ensure Value Streams are resourced appropriately according to capabilities and experience required and prioritisation of activity across the fund;
• Own the development and governance of the Practice frameworks, processes and tooling; and
• Formulate the digital product roadmap and backlog for the ongoing development of existing websites, data and online optimisation capabilities that align with the broader Member Strategy vision and roadmap.

You will have extensive experience in Digital, CRM and/or Technology roles, with a deep understanding of the complexity of digital platforms with the ability to balance technology and member experience. You will be a people leader that cultivates innovation, creating new and better ways for the organisation to be successful. In addition, you will have:

• Thorough understanding of web development (including project management, development capabilities, content management);
• Proven experience in developing and executing digital strategies that significantly enhance member retention, satisfaction and overall business performance; and
• Demonstrated and highly developed conceptual and analytical skills with a record of achievement in strategic planning, project management, and the delivery of strategic outcomes in a matrix environment