Digital Portfolio Operations Specialist

at  Bupa

QUALIFICATIONS :

Tertiary qualification in relevant digital or business disciplines or equivalent work experience

KNOWLEDGE, SKILLS AND EXPERIENCE:

• Experience in project schedule, planning and management
• Experience in resource and timesheet management methods and tools
• MS Project experience
• EPM Timesheet Tool experience (or similar).
• Proficient in MS Excel.
• Strong problem-solving skills. Proactively address operational issues or challenges when they arise.
• Ability to work independently and in a team environment.
• Scheduled projects using various delivery methodologies including, waterfall and Agile
• Experience as a member of an agile working environment.
• Experienced with Application Lifecylce Management Tools (e.g. Azure DevOps, Jira)
  Planned and organised:You can prioritise your work to meet the demands of your stakeholders. You set clearly defined objectives, plan activities well in advance and take account of possible changing circumstances. You manage time effectively and monitor performance against deadlines and milestones.
  Deliver results and expect to exceed customer expectations.You motivate your peers and those around you with a results-orientated focus and great attitude, always with the customer experience in mind. You focus on customer needs and their satisfaction by setting (and monitoring) high standards for quality and quantity.
  Ability to produce clarity from ambiguity:You can present complex concepts and scenarios to stakeholders in a way the portrays confidence. You can facilitate cross-functional forums with business and technical participants.
  Advanced level skills using Microsoft Office Suite:MS Project, Excel, PowerPoint, PowerBI
  Ability to juggle higher-order activities with immediate needs of the team:You are approachable and composed, particularly in high-pressure environments.
  Committed to learning:You keep up to date with digital trends. You continue to grow your knowledge base and you are inquisitive by nature. You seek to understand the “why” in everything around you.

No two days are same in this role but major responsibilities include :

• Support Resource Management, Financial Management and Reporting across HI Digital Portfolio (300+ team members) • Use timesheet management tools to assign and track resource allocation, working hours, budget, plans and spend.
• Understand and maintain governance for Resource Management by following processes and business-rules
• Ensure timesheets are submitted on time and against the correct funding source.
• Undertake Project Scheduling and Support
• Support Project Managers via Scheduling in creation and maintenance of project plans (incl dependencies), schedules, and budgets.
• Identify variances of project plans that might lead to change of forecast and budget overrun. Support resolution of these variances.
• Proactively identify issues and risks that may impact project goals, objectives, and outcomes.
• You may also carry out any other duties reasonably requested by Bupa from time to time.