Digital Product Manager, Digital Transformation

at  Harvard University

POSITION DESCRIPTION

Be a pioneer in business, education, and global impact by joining the Harvard Business School Digital Transformation team - a “startup with assets,” where you will have the chance to deploy cutting-edge digital- and emerging-technology education solutions. Where else can you make a difference at the intersection of cutting-edge technology, world-class education, noble purpose, and timeless legacy?
As an experienced Digital Product Manager, you will be a key part of the Digital and AI product team and serve as a critical bridge between our engineering teams and the areas of business we support. This role owns one or more prioritized digital products in the portfolio to lead the product communications with stakeholders. You will ensure overall success, delivery and results of your digital products. You will contribute to the Digital Transformation community by sharing your knowledge and will also benefit from other colleagues’ experience in designing scalable, global digital and AI products to solve business problems and seize business opportunities.

Duties and responsibilities

• Throughout all stages of the product development process, represent the needs of our users who include MBA Students, online class Participants, staff, and faculty. This role will evaluate market trends and competition and use this information to determine what features to build that deliver business value to those users.
• Define Minimum Viable Product, release plan and features plan ensuring continuous evolution of the product to stay relevant and serving user needs
• Possess sufficient technological understanding to assess feasibility, decide on product design and deployment model, and make decisions on the technology stack with the support of technical teams if needed
• Own and drive assigned Digital and AI product or a portfolio of Digital and AI products, delivering updates on products to all levels of the organization including senior management.
• Simplify problems and write clear, detailed requirements in easy-to-understand language for both data scientists and engineers, and business users.
• Brainstorm product ideas with internal partners, test hypotheses, estimate financial costs and benefits, and determine priority of viable products.
• Embed into products deep understanding of our business ecosystem, business user behaviors, consumer behaviors with a focus on step-change and growth
• Build products to ensure scalability, incorporating different needs into the roadmap, driving uniformity wherever possible and enabling customization where strategically warranted.
• Monitor competitive and comparable capabilities to inform product strategy and design
• Create and update internal metrics of your products, including OKRs, KPIs etc.
• This role is also responsible for other duties as assigned.

BASIC QUALIFICATIONS

• Minimum of seven years’ post-secondary education or relevant work experience

ADDITIONAL QUALIFICATIONS AND SKILLS

Other Required Qualifications:

• Bachelor’s degree or commensurate work experience
• 5+ years in product management, operations, data science/engineering, digital, technology, or strategic consulting

Desired/Preferred Qualifications:

• Strong experience with digital product development and a technical background
• Ability to influence multiple stakeholders without direct authority
• Skilled in data analysis and test-and-learn decision making
• Innovative mindset and result driven
• Strong understanding of data science and engineering workflows
• Prior experience manipulating data sets through statistical software – Pivot Tables a minimum; SQL strongly desired; Python or R nice to have
• Working knowledge of data visualization and data visualization tools
• Familiarity with cloud platforms – e.g., AWS, Google Cloud – and related technologies
• Excellent communication and storytelling communicating complex concepts and ideas in different formats
• Ability to excite, motivate, and coach a team, while driving to deadlines and delivering value
• Ownership mentality: own the wins and losses of products
• Entrepreneurial mindset, with ability to “think big, start small, scale fast”
• High level of organization and detail orientation, with ability to work across multiple projects/initiatives, troubleshoot and problem solve
• Experience working in agile methodology
• Familiarity with Generative AI technology such as LLMs and supporting technologies
• Experience with Key Performance Indicators (KPIs):
• ROI of products / value delivered
• Speed to market
• Scaled solutions
• Organizational understanding/awareness/use of products

ABOUT US

Founded in 1908 as part of Harvard University, Harvard Business School (www.hbs.edu) is located on a 40-acre campus in Boston. The School offers two full-time MBA and PhD programs, more than 175 Executive Education programs, and certificates and courses through Harvard Business School Online. For more than a century, Harvard Business School faculty have drawn on their research, connection to practice, global expertise, and passion for teaching to educate leaders who make a difference in the world. The School and its curriculum attract the boldest thinkers and the most collaborative learners who will shape the practice of business and entrepreneurship around the globe.

THIS ROLE HAS THE POSSIBILITY OF BEING A REMOTE OR HYBRID POSITION. YOU MUST RESIDE IN ONE OF THE FOLLOWING STATES: CA, CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT OR WA. THERE MAY BE PERIODIC VISITS TO OUR BOSTON, MA BASED CAMPUS. IN A HYBRID ROLE, YOU ARE REQUIRED TO BE ONSITE AT OUR BOSTON, MA BASED CAMPUS A DETERMINED NUMBER OF DAYS PER MONTH. SPECIFIC DAYS AND SCHEDULE WILL BE DETERMINED BETWEEN YOU AND YOUR MANAGER.

We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.
A cover letter is required to be considered for this opportunity.
Harvard Business School will not offer visa sponsorship for this opportunity.
Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here https://www.hbs.edu/employment.

Duties and responsibilities

• Throughout all stages of the product development process, represent the needs of our users who include MBA Students, online class Participants, staff, and faculty. This role will evaluate market trends and competition and use this information to determine what features to build that deliver business value to those users.
• Define Minimum Viable Product, release plan and features plan ensuring continuous evolution of the product to stay relevant and serving user needs
• Possess sufficient technological understanding to assess feasibility, decide on product design and deployment model, and make decisions on the technology stack with the support of technical teams if needed
• Own and drive assigned Digital and AI product or a portfolio of Digital and AI products, delivering updates on products to all levels of the organization including senior management.
• Simplify problems and write clear, detailed requirements in easy-to-understand language for both data scientists and engineers, and business users.
• Brainstorm product ideas with internal partners, test hypotheses, estimate financial costs and benefits, and determine priority of viable products.
• Embed into products deep understanding of our business ecosystem, business user behaviors, consumer behaviors with a focus on step-change and growth
• Build products to ensure scalability, incorporating different needs into the roadmap, driving uniformity wherever possible and enabling customization where strategically warranted.
• Monitor competitive and comparable capabilities to inform product strategy and design
• Create and update internal metrics of your products, including OKRs, KPIs etc.
• This role is also responsible for other duties as assigned