Digital Sales Development Manager - Customer Experience (CX)

at  SAP

WE HELP THE WORLD RUN BETTER

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
SAP Digital is one of the leading and most innovative teams in the company, aimed at delivering exceptional customer experiences in a scalable, speedy, and personalized fashion. The purpose of the organization is to support the Customer Success board area with a broad range of services and methodologies across the customer journey to guarantee the acquisition of net-new customers and the successful adoption and expansion of our products. Most importantly, helping more customers run better ultimately translates into a safer, cleaner, more connected, better enabled, and more equal world.
SAP Digital team prides itself not only on the outcomes, but on exemplifying our company values: Build bridges not silos, embrace differences, keep the promise, stay curious, tell it like it is, and live the leadership credo.

EXPERIENCE AND LANGUAGE REQUIREMENTS

• Minimum 10 years of experience in Demand Generation or Inside Sales environment
• Preferably Digital (Remote) Experience, specifically in high volume of customer facing experience, phone-centric work
• High volume activity working environments, involving phone and a CRM/ Contact Management System
• Education/training on people management, human resources, coaching, or related field
• Passion for leading people and at least 1 year of previous experience leading people as Team Leader or Manager in hybrid/remote working environments
• Fluency in English required
• Fluency in any other regional language preferred
• Master or equivalent business experience

The Sales Development Manager manages a team of Sales Development resources (commonly referred to Sales Development Executive ‘SDE’) whose mission is to extend SAP’s market coverage by generating new pipeline for SAP solutions.

The Sales Development Manager management goals are:

• To produce high quality pipeline with a high conversion rate to bookings for the target business segment.
• To develop SDE talent into the future Account Executives
• To operate with excellence, taking data-driven business decisions to optimize Demand Generation tactics, and running an operating model with rock solid business process execution.

As a people manager, you are responsible for supporting the success of not only your direct reports, but the success of all employees within the larger team you are a part by helping to identify development opportunities and supporting team members to achieve their goals. You are expected to know about the members of your extended team and share insights with your peer managers. Look for opportunities to coach and recognize employees directly and provide just-in-time feedback so that employees can reflect on your input immediately. Support and manage any low performers of your team to bring them back in to a successful track against their KPIs.
The Digital Sales Development Manager (commonly referred to as Digital Sales Development Executive “SDE") will be responsible to coordinate, orchestrate & execute the DG plan of the targeted accounts. As a people manager you are responsible of supporting the success not only of your direct reports, but of all employees within the larger team you are a part by helping identify development opportunities and supporting team members achieve their goals.
Your responsibilities include: