Digital Store Experience Specialist - Interim

at  Pandora Jewelry

Do you want to take part in strategic decision making within Global Retail Excellence and establish the future of retail? And do you want to work closely with Digital and Pandora’s Clusters and share best practices to raise the bar for all? Then this may be the opportunity you’re looking for!

DEVELOP END-TO-END BUSINESS PROCESSES TO SUPPORT NEW INITIATIVES

We are looking for a Digital Store Experience Specialist to support our efforts in elevating our service and driving productivity in retail. Specifically, you will be responsible for delivering key projects across the store network, and you will be responsible for co-creating ‘fit for purpose’ retail technology initiatives in line with strategic objectives. You will drive and champion a culture of continuous improvement and change, supporting the Market Clusters in embedding new ways of working and adopting new processes and systems.
In the role, you will drive and implement store efficiency projects. To name a few this would include optimizing queue management in stores, roll out of Omni giftcards, drive Product recognition initiatives and div. platform enhancements.

Furthermore, you will:

• Ensure projects and systems are built with strong retail mindset and supporting our needs
• Own the End to End Implementation plan for assigned projects, connecting relevant teams and ensuring clear objectives and KPI’s are communicated and understood and measured.
• Partner with commercial, Digital & Tech and other business functions to identify business opportunities and needs by understanding current pain points and store needs to elevate the customer experience
• Nurture strong relationships with Clusters to encourage feedback, share best practices and lessons learnt to drive future improvements

Please refer the Job description for details