Digital Support Coordinator
at HR TALENT PARTNER
Durban, KwaZulu-Natal, South Africa -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 09 Sep, 2024 | Not Specified | 10 Jun, 2024 | 1 year(s) or above | Digital Marketing,Communication Skills,Further Education,Customer Service | No | No |
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Description:
JOB OVERVIEW
- Date Posted: Posted 1 month ago
- Location: Durban, Kwazulu Natal
- Job Title: Digital Support Coordinator
- Salary: R18,000
- Education Level: Diploma
- Job Level: Intermediate
- Minimum Experience: 1 - 3 Years
DIGITAL SUPPORT COORDINATOR – DURBAN.
One of the largest Media and Software Development Companies in South Africa is looking for a Digital Support Coordinator to join their team on a full-time permanent basis for their offices based in Durban.
Very good salary on offer (subject to qualification and or experience) and internal career advancement opportunities.
POSITION REQUIREMENTS:
- Diploma or equivalent in a related field
- 2-5 yrs experience in FMCG, marketing, digital marketing, agency or brand
- Customer care & support experience critical
- Digital campaign support experience is mandatory
- Proven experience as a support agent or similar customer service role; experience with FreshDesk and FreshChat preferred
- Strong communication skills, both verbal and written, with the ability to communicate effectively in a variety of settings
- Familiarity with CRM systems and practices
- A customer-oriented attitude, with a passion for delivering exceptional service
- Ability to multitask and manage time effectively
- Diploma required; further education or certification in customer service or related field is a plus
Responsibilities:
PURPOSE OF THE JOB:
The Digital Support Coordinator role involves managing our FreshDesk and FreshChat support lines to ensure exceptional service levels for our clients. The ideal candidate will have a strong background in customer support and be adept at using digital communication tools.
POSITION RESPONSIBILITIES:
Achieving Operational Objectives:
- Develop a strategic operational roadmap for support with the data & compliance lead that sets the foundation for customer related support queries using technology – FreshDesk/FreshChat.
- Assist to connect different business units operationally and achieve interoperability between support systems and client campaigns.
- Provide workflow & workflow management guidance across the digital business for support ops.
- Provide technical support as an operational intermediary between digital ops & client.
- Successfully support Chatbot execution for not only support but for campaigns and the management thereof.
Maintain Effective Communication:
- Share knowledge with team members and draw on skills of experts where required to fulfil customer requirements.
- Effective communication with support platform, feedback to line manager and digital team, ops, project managers, media planning, digital campaign coordinators, testing, support, and management.
- Provide management with weekly support feedback & reports.
- Resolve all platform, campaign and support issues.
REQUIREMENT SUMMARY
Min:1.0Max:3.0 year(s)
Outsourcing/Offshoring
Marketing / Advertising / MR / PR
Customer Service
Diploma
Diploma required; further education or certification in customer service or related field is a plus
Proficient
1
Durban, KwaZulu-Natal, South Africa