Digital & Technology Development Lead

at  Fraikin

Hours: Commensurate with the position of your role within the organisation, you will be required to adopt a flexible approach to the hours worked and which may be necessary for the proper performance of your duties.
Normal office hours of 09:00 – 17:00pm with an unpaid lunch break of half an hour, Monday to Friday.

COMPANY

At Fraikin our Vision is simple and clear: We will Enable the mobility of goods and people through our services of fleet management to deliver a better day.

This means our focus is:

• Faster and agile fleet management
• Operational excellence
• Capture long term profitable customers
• United Group for stronger market leadership
• Secure our great people and our assets

We value the talents and ideas of everyone on our team, especially our new hires. We can’t wait to see what you’ll make happen.
Our services provide a full range of solutions to enable Total Fleet Mobility including Contract Hire of bespoke commercial vehicles, Short term rental and Fleet Management. It is an exciting time to be in our sector as we navigate through the journey of alternative fuels and digital transformation. We have customers from across the spectrum including small fleet customers up to multivehicle fleets of 100 plus. We are proud of our people and the history of our Company, we are always looking for people who want to work with us to achieve success together. Come and join us!

JOB PURPOSE SUMMARY

Part of the commercial team, this role will lead from the front to champion digital and technology projects, with primary focus to act as the voice of the customer to drive Fraikin technology and use of telematics roadmap, through the adoption of digital technologies, to provide customer insight and adding true value for our customers and the business.
Engaging with key stakeholders and Group to shape and lead the development and delivery of value creating services and features for our customers and internal customer support teams, to increase customer loyalty, reduce administration and drive operational efficiencies and service improvements.

GENERAL RESPONSIBILITIES

• adhere to all statutory requirements regarding fire, health, safety and hygiene.
• participate in cross / multi-skilled training within your department or other departments as deemed appropriate by your Manager.
• carry out any reasonable instruction as directed by a Manager [or Director]
• deal with all internal and external customers in a professional and courteous manner at all times.
• maintain a high level of dress and appearance at all times adhering to PPE where the role requires this
• attend any training sessions as requested and adhere to all company regulations.
• from time to time you may be required to carry out duties outside the normal sphere of work as may be reasonably requested by Management.

JOB SPECIFIC RESPONSIBILITIES AND ACCOUNTABILITIES

• Lead the technology and telematics roadmap to enhance our capabilities to deliver superior customer experience, creating added value propositions to differentiate Fraikin from its competitors
• Work cohesively with Fraikin group strategy and European colleagues
• Promote the effective integration and use of Fraikin’s MySMARTFLEET products to internal stakeholders and our customer’s providing guidance and training to enhance customer
• Shape and lead our technology evolution ensuring solutions delivered are fit for purpose and delivered in time
• Listening and identifying customer needs and trends to enable strategy development , implementation and revenue generating
• Design and implementation of unique customer data insight dashboards
• Develop, maintain our electric vehicle suitability analysis tool for our customers
• Supplier relationship management and development with key partners within our technology environment to get the best from the platforms we operate
• Drive continuous improvement and automation projects aimed at providing customer and internal fleet operating insight
• Promote internal process simplification through digitalisation
• Establish key performance metrics for the success of key projects
• Stay informed and up to date with emerging technologies

TO PERFORM THE JOB ROLE:

• Highly focussed and drive to succeed
• Proficient in leading and delivering projects on time
• Digital and telematics integration expertise
• Good understanding of telematics, fleet management and technologies
• Able to translate data into meaningful information
• Good communicator, able to make technical information understandable
• Good listener, able to understand the needs and concerns of our customers and make them central in future product development