Digital Transformation Consultant - Financial Services

at  EY

DIGITAL TRANSFORMATION CONSULTANT - FINANCIAL SERVICES

EY is the only major professional services firm with a dedicated financial services practice (EY FSO) integrated in the EMEIA region. An international team of over 16.000 professionals is working across borders for our clients in the financial sector: Banking, Insurance, Payment Institutions and Wealth & Asset Management, in all service lines: Consulting, Tax, Transactions and Assurance. As we consider our people as the heart of EY, we hire and develop the most passionate people in their field to build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

THE OPPORTUNITY

The financial services landscape is currently going through a major upheaval, as banks and insurance firms are facing market challenges, demanding client expectations, competition from Tech and Fintech players, and increasingly complex regulatory matters. Hence, the focus is on defining new (digital) business model by revolutionizing customer journeys and integrating new concepts and technologies into Bank and Insurance’s ecosystems. At EY we go further than just help our clients to deal these changes: we are part of the change, and help shape the financial sector of the future, which is why we built a strong Customer & Growth competence team in Belgium. Our goal is to help financial institutions ride the digital transformation wave, by co-creating innovative ideas, developing prototypes and Minimum Viable Products, and delivering appropriate digital assets. For our Customer & Growth competence team, we are looking for experienced professionals, excited about growing their careers through roles such as Business Analyst, Product Owner and Project/Program Manager.

SKILLS AND ATTRIBUTES FOR SUCCESS

• Master degree in a relevant field (e.g. economics,…)
• Professional experience (between 2 – 6 years), either in consulting, and/or in the financial sector, ideally in designing or delivering customer journeys in the market
• An excellent knowledge of business English, and a solid level of French and/or Dutch
• Strong team spirit, balanced by a healthy sense of autonomy
• Excellent analytical skills, conceptual thinking and pragmatic approach
• Solid communication and presentation skills
• Certifications such as Agile, Scrum, or other Project Management methodologies are a differentiator for more experienced candidates
• Knowledge of banking or insurance products and processes (e.g. Invest, Loans, Payments, Life- and Non-life products) is a major asset.

Within the Customer & Growth competence team, you will collaborate with our clients to define new (digital) business models, provide advice on optimal research methodologies to capture client insights, develop strategic concepts and apply them through the customer journeys. You will also contribute to the development of the competence team and EY as a whole.

As a Digital Transformation Consultant within our Customer & Growth competence team, you will:

• Create customer journeys in various banking and insurance domains (Save & Invest, Loans, Payments, Life- and Non-life insurance, etc.)
• Identify potential for improvement in the existing customer journeys
• Analyze customer data and improving the customer experience
• Take the customers point-of-view while delivering the digital assets in the market
• Participate to, or manage projects through their complete lifecycle, including monitor the planning, budget and staffing of the team delivering the project
• Share your knowledge and experience in various domains, depending on your area of expertise