Direct Service Manager

at  New Horizons

DIRECT SERVICE MANAGER

Requisition ID: req7783
Employment Type: Permanent Full-Time
We create employee experiences that support and empower our people and have been doing so for over 55 years. At New Horizons, wellbeing is at the heart of everything we do. We are a diverse group and a dynamic not-for-profit specializing in supporting people living with disability, mental health, aged care, those at risk of homelessness, humanitarian entrants, youth and Indigenous Australians.

SKILL AND EXPERIENCE

As well as being a person-centred super star you’ll have:

• Qualifications in Mental Health, Social Work, Social Welfare or other relevant social science or behavioural disciplines,
• Comprehensive knowledge of person-centred principles and outcomes focused support with a passion for supporting the Human Rights of people with a disability and /or mental illness,
• Demonstrated understanding of mental health issues and understanding of issues affecting refugees / asylum seekers beneficial,
• Ability to develop appropriate relationships, internally and externally, associated with the role and that benefit both the customers and the organisation,
• Proven experience developing creative solutions to overcome day to day challenges with the ability to manage critical incidents, lead under pressure while maintaining resilience,
• Well-developed interpersonal and communication skills to build and maintain effective relationships.

At New Horizons we offer salary packaging up to $15,900.00 pa, and an entertainment allowance of $2,650.00, Wellbeing Initiative Partnership for our Employees. We provide Employee Assistance Programs providing counselling services. We are committed to developing you with internal and external leaving and workplace mentoring.

• Developing the team by creating an environment that encourages ideas, quality improvement and reflection on performance
• Ensure employee resources, brokerage and other expenditure aligns to budgets
• Effective management of customer plans to ensure efficient and compliant claiming of funds within required time
• Engage and support service excellence initiatives including quality checking, Customer Representative Councils, customer experience strategies etc
• Proactively seek innovative ways to support customer journey