Director, Accident Benefits Operations (12-month contract or secondment)

at  Intact

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.
Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Read on to see how you can shape the future, win as a team, and grow with us.

ABOUT THE ROLE

As the Director, Accident Benefits Operations (12-month contract or secondment), you will work closely with the Vice President, Accident Benefits, Ontario Division and collaboratively with the Claims Directors team to drive growth, productivity, profitability, and quality customer service. In this role, you will use your expertise, passion and experience as a people manager to inspire your team to exceed standards, creating an engaging, supportive and positive environment along the way.
Locations can be in either of the following offices in Ontario: Toronto, Ajax, Richmond Hill, Mississauga, London or Ottawa.

WHAT YOU’LL DO HERE:

• Create a vision for the team and engage employees in the outcome.
• Build relationships with Senior Executives and influence their decision-making.
• Identify and grow Intact’s talent and leadership pipeline through your thoughtful and effective approach to employee career development, performance management, and mentorship.
• Partner in leading the Ontario AB team to successful achievement of overall objectives.
• Direct team resources to ensure efficient and effective delivery of quality and effective management of files and customer service while measuring and monitoring progress.
• Establish and refine best practice workflows and procedures to support consistent and fair claims settlements.
• Lead the discussion, development and execution of the AB Action Plan and Results with Senior Executives.
• Act as a strategic member of the AB Ontario Claims team to set strategy, priorities and direction.
• Manage overall staffing, workforce planning, and leadership of the claims team, motivating them to achieve objectives and keeping everyone well-informed along the way.
• Ensure effective work processes, proper reserving practices, and effective indemnity and legal expense control.
• Prepare and follow up on operational budgets and develop strategies to achieve our overall expense budget.
• Work with other departments on special initiatives and projects, provide input on project committee and steering committees, as required.
• Participate in the establishment of objectives included in business plan and implement required structures to realize regional claims objectives in line with business strategies and organisation’s financial, material and human resources.
• Build and maintain strong working relationships with all levels of management and staff and use influence and negotiation skills to gain support, achieve consensus and foster engagement.
• Create and communicate vision for the team and engage the team in the outcome.
• Oversee the recruitment and development of staff in the department.
• Lead and inspire the team. Develop opportunities for career pathing; identify and develop emerging leaders; and direct and assist team with goals.

Working here means you’ll be empowered to be and do your best every day. Here is some of what you can expect as a temporary member of our team:

• Inspiring leaders and colleagues who will lift you up and help you grow
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique