Director, Allied Health and Support Services

at  Orlando Health

Position Summary:
As Director for Allied Health and/or Support Services, this position is a member of the administrative team and will serve on various committees of the hospital, while collaborating with the Orlando Health leadership, Hospital President and administration, the hospital management team, hospital medical staff leadership and the medical staff. Key components of this leadership role include monitoring of quality, patient satisfaction and budgeting standards, while managing to achieve hospital and organization wide goals. This position is responsible for providing direction and oversight for two or more Allied and/or Support Services operational areas.
Orlando Health is home to Central Florida’s only Level One Trauma Center. Our Air Care Team responds to the scene, transports calls, and serves all Orlando Health hospitals. We facilitate an organized, multidisciplinary response system that helps patients return to their prior level of function and interaction within society. Our Air Care Team is equipped with state-of-the-art technology to provide safe and reliable transport to our most critically ill patients.
Orlando Health ORMC is the flagship hospital of the Orlando Health system of care, which includes 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, we provide care for more than 142,000 inpatient and 3.9 million outpatient visits each year.
Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.
Responsibilities:

EDUCATION/TRAINING

Bachelor’s degree is required.
Master’s degree in health-related field preferred.

EXPERIENCE

• Two (2) years of experience in management of a clinical, allied health, or support service department required.
• Leadership experience in a managed care environment, including productivity enhancement, cost reduction, new program
  development, and quality management is preferred

• Ensures that a continuous improvement approach is implemented to measure actual performance against established standards for clinical and non-clinical services throughout the hospital and organization.
• Develops and implements mechanisms to ensure a uniform quality of care and the highest customer service is provided.
• Ensures a method to monitor customer satisfaction with respect to services delivered, utilizing corporate and/or unit specific tools.
• Identifies cost effective systems needed to support the business of departments under span of control considering business trends, availability of resources, and changes in the industry.
• Work proactively with Administration in meeting facility goals and projects.
• Provide leadership and consultative services to departments and services within the organization in achieving regulatory/accreditation compliance.
• Measures actual budgetary performance (revenue, expense, staffing) against standards, and ensures variances are within established targets.
• Evaluates performance of persons reporting to the position against organizational, departmental, and personal goals and objectives.
• Ensures that safety, health, and regulatory standards are attained in the divisions assigned.
• Ensures that a program is maintained to encourage the recruitment and retention of high-quality team members.
• Participates in professional, collegiate, and community activities.
• Develops/ implements personal goals/objectives that support the organization’s strategic/operating plans and patient care services.
• Provides accountability and coordination of allied health and support services within the hospital.
• Establishes budget requirements and maintains areas of responsibility within budgetary limitation.
• Speaks on behalf of hospital allied health and support services in established meetings of hospital leadership, medical staff, and governing bodies.
• Develops staff to make effective decisions and delegates authority to lowest appropriate level.
• Acts as resource person and role model for staff.
• Demonstrates knowledge of legal issues related to allied health and support services, and manages situations to reduce risk to patients, staff, and the organization.
• Participates in meetings where discussion is held regarding hospital’s mission, strategic planning, budget planning, operational planning and review of policies that directly or indirectly affect patient care, customer satisfaction, quality and/or operations of the hospital.
• Serves as a member of various hospital and organizational committees.
• Collaborates with other hospital leaders and educators to influence curriculum, including clinical and/or management learning experience.
• Develops, interprets, and promotes the formation of the philosophy, policies, and procedures of the Orlando Health.
• Develops and implements operational plans for the hospital in conjunction and consistent with the overall Orlando Health strategic goals. Establishes system for control of variances.
• Participates in space and facility planning with COO.
• Establishes and maintains an open and positive working relationship with board members, physicians, managers, employees, patients and visitors and the community.
• Participates with leaders from management, medical staff and patient care areas in hospital’s decision-making structure and process.
• Participates in evaluating, selecting, and integrating health care technology and information management systems that support allied health and support service needs.
• Participates in any contract or negotiations, which affect allied health and support services of the hospital. Monitors compliance of contracts.
• Recruits, develops, retains, and evaluates qualified managers and staff members, recognizing the full accomplishments of staff assigned duties and responsibilities.
• Participates actively with other Orlando Health Administrators that oversee radiology, nuclear medicine, laboratory, cardiology, rehab, food & nutrition, wound care center, environmental services and other clinical service areas as assigned, and a liaison to Allied Health Executive Council to ensure the development, implementation, evaluation, and revision of practice standards.
• Collaborates in the development of pro-formas for expansion of services in allied health and other patient care areas.
  Qualifications: