Director, Asset Management

at  Revera Inc

KEY OUTCOMES:

• Maintain reputation as an industry leading asset manager and capital partner through effective owner relations, operating partner management and customer service;
• Coordinate communications between operating managers and Revera to ensure a consistent message and brand identity while ensuring internal understanding of partner messaging and owner experiences;
• Provide effective operator oversight and relationship management from inception through revenue generation to ensure target timelines, budgets, approval deadlines, and information requests are met;
• Effective management of operations/platforms to ensure balance between fiduciary responsibility and site level reputation and innovation;
• Open sharing of best practices amongst all the Company’s Asset Management platforms; and
• Industry leading performance metrics through proactive investment monitoring.

REQUIRED EDUCATION, CREDENTIALS AND EXPERIENCE:

• Undergraduate degree required; MBA and/or CFA designation a plus;
• 10+ years of experience in financial services, investor relations, or financial analysis;
• Strong communication, presentation and relationship building skills;
• Exceptional interpersonal, stakeholder management, and communication skills (both verbal and written) are required;
• Extensive knowledge of the senior’s accommodation industry and markets;
• Good judgement, ability to take initiative, be proactive and make decisions with minimal supervision;
• Client focus and detail orientated with a strong ability to multi-task and work well under pressure;
• Ability to understand financial models, understand assumption drivers, and manipulate sensitivities for accurate and pertinent responses to inquiries/internal information requests; and
• Motivated team player, able to successfully interact with multiple teams. Positive attitude and a desire to help others.

Operator Management:

• Review and understand qualitative and quantitative market research and analysis to understand operator value proposition: target resident profile, market dynamics, and competing products to inform product offering, pricing and demand;
• Manage communications including capital management, budget and results updates;
• Be responsible for the Company’s knowledge base of operator performance metrics and evaluating operating performance relative to peers, management fee structures, and development performance; evaluation should lead to an active decision to keep Ownership aligned with the operators;
• Evaluate the operators from an ownership perspective and provide feedback on potential improvements;
• Effectively leverage operator knowledge base (technology, best practices, etc.) to form best practices for the Revera portfolio;
• Oversee timely and comprehensive communication for investment opportunities presented by the operators;
• Create (with Investment Management Pool resources), understand, and be able to modify models pertaining to pricing, product mix, gross developable areas, etc. Understand, interpret business results, and apply judgement to model assumptions and outputs;
• Understand operator management contracts and track dynamics;
• Drive agendas and minutes for internal and operator meetings to track relationship as well as on-going responsibilities and deadlines; Manage timelines to approval processes and coordinate timely responses; and
• Prepare reports and presentations for stakeholders including the Company’s Board and Quality Committee.

Investment Management:

• Coach and mentor Investment Management Pool to understand the current portfolio in depth with an ability to speak to the entire P&L including submarket environments, operating challenges, marketing and sales strategies, capital programs, competencies and challenges, etc.;
• Oversee timely and comprehensive communication for investment opportunities (both acquisitions and developments) from operator; accountable for and provide updates on project budgets and schedules. Understand, interpret business results, and apply judgement to model assumptions and outputs;
• Continuously evaluate the Buy/Hold/Sell analysis of the portfolio with Investment Management Pool support;
• Attend and report on regular updates at least bi-annually investor meetings and tours requiring overnight travel; and
• Support the annual appraisal process for the portfolio as it relates to internal and external parties.

Owner Management:

• Manage capital investment and operating communications including asset management, budget and results updates; manage timelines to approval processes and coordinate timely responses; understand Revera’s viewpoint and needs, and seek to gain alignment and buy-in on go forward plans that work for both Revera and the operating partner;
• Oversee timely and comprehensive communication for operator-led investment opportunities to Revera;
• Drive agendas and minutes for internal and Owner meetings to track relationship as well as on-going responsibilities and deadlines;
• Work with the VP - Asset Management to effectively leverage Owner knowledge base on operations (technology, best practices, etc), acquisitions, markets, partners for the Company’s portfolio of managers (if applicable);
• Uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, and integrity; and
• To complete other duties as assigned.