Director, Business Operations Readiness

at  Payments Canada

Payments Canada’s purpose is to make payments easier, smarter and safer for all Canadians. We care deeply about our employees’ well-being and are committed to providing a flexible, hybrid work environment that supports in-person connection and remote work.
|Get to Know Us
We are a unique organization situated at the centre of Canada’s payments ecosystem. We own and operate payment systems that process hundreds of billions of dollars worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas, and to navigate industry-level challenges. We adhere to a set of values that in themselves are tensions: Inspire Trust, Build Community and Enable Change.

Responsibilities of the Director, Business Operations Readiness will include:

• Responsible for the development and delivery of all business operations processes & models, updates all relevant internal documentation, and ensures ongoing alignment with internal stakeholders (CIO team, finance team, etc.);
• Define the program/projects target business operating model;
• Partner with the Financial Market Risk team to identify and ensure the completion of all activities required to ensure Payments Canada’s adherence to Bank of Canada risk management standards in the delivery of projects and programs (e.g. Financial Risk Frameworks, Participation Monitoring Frameworks, Self-Assessment Frameworks, Suspension Playbooks, Contingency Playbooks, Financial Recovery Plans, etc);
• Align with the testing team to provide support and ensure readiness for operational readiness testing;
• Partner with the operational risk team to develop, implement, and execute or amend the crisis management plan, which includes business continuity and disaster recovery plans for the program/project once live;
• Develop/update the systems Service Level Description and all related operational readiness material;
• Work with internal teams to ensure Payments Canada readiness for ongoing operational audits;
• Ensure workstream activities are in alignment with the overall integrated project plan and budget for the program;
• Partner with the people change management team and other internal teams to identify changes to roles and responsibilities of Payments Canada resources and facilitates work with HR to prepare teams for ongoing operations;
• Develop appropriate training required for program/project end users (industry & internal);
• Stakeholder relationship management;
• Work with the Director of Industry Readiness & Deployment to align plans and transition;
• Provide thought leadership to all employees within the Business Operations Readiness function, which includes mentorship and development

| Payments Meets Purpose - What you can expect from us

• Flexible, hybrid (remote/office) environment;
• Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage;
• Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents;
• Paid time off: minimum four weeks paid vacation, sick and personal days, December Holiday Shutdown and Cultural Holiday Observance Days;
• 26 Weeks of paid maternity and parental leave top-up;
• Rewards and recognition program;
• Access to Office Gym Facilities;
• Internal and external professional development opportunities;
• Fun team and organizational events;
• Monthly All Staff Forums led by our Executive Leadership Team