Director, Claims - Investigative Services

at  Intact

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À propos du poste
We are looking for a Director, Claims - Investigative Services to join our team!
Reporting to the VP, Ontario Claims, you are a key member of the Ontario Claims management team and are responsible for developing, supporting, and executing on Intact’s claims loss control strategies to reduce the organizations exposure to fraud. In conjunction with the leadership team, the successful candidate will be responsible for managing and controlling the day to day operations of various teams within the Investigative Services team including the Claims Investigative Services inside and outside Team, as well as the Auto PD; AB; Property; and BI Special Handling Unit’s (‘SHU’) .
The successful candidate will provide technical expertise and leadership to ensure efficient and effective work processes, quality service, indemnity and expense control and continuous improvement.

• Work with the ISU leadership team, to develop solutions utilizing our various fraud tools to reduce the organization’s exposure to fraud losses, improve fraud controls, and provide information for other ancillary purposes.
• Manage highly sensitive investigations involving multiple stakeholder interests including other regulatory and investigative authorities. Liase with IBC and Crown Attorneys in preparation of physical evidence and briefing materials. Appear as witness and give evidence during trials. Ensure investigations are objective, fair, thorough, unbiased and timely.
• Provide leadership to a team of fraud investigators and manage day-to-day administrative matters, overseeing individual training and skills improvement programs.
• Manage the Investigative Team by setting and monitoring goals and objectives; evaluating performance; and holding regular status meetings to keep staff informed of changes and new projects. Review metrics and report to Director and VP.
• Maintain effective communication links with the COE’s and ensure standardized IS workflow processes with the SHU teams.
• Develop training programs to train adjusters on red flags; fraud procedures; and protocol.
• Recruit qualified employees. Provide and coordinate training, coaching, mentoring, and development opportunities.
• Direct resources within budget allocation and ensure adherence to corporate policies and standards.
• Manage leaders who are working in multiline business units (Accident Benefits claims, Auto damage claims, Property claims, Bodily Injury claims).
• Develop and present fraud trends and actions to key stakeholders and executives in the organization and other external stakeholders