Director - Client Delivery, Calypso, FinTech

at  Nasdaq

Why Nasdaq
When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective.
Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.
Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.
What We Offer
As a Director for Client Delivery, you will be managing the delivery of Calypso projects for our customers in Australia. This would entail ensuring that contracted services to clients meet or exceed SLAs (service level agreements) and KPIs (key performance indicators) as defined in the relevant contracts. You will also ensure governance is in place over project delivery, risks, scope of work and budget while building and maintaining strong client relationships by providing them day-to-day advice and support.
You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn and grow and rewards with a global impact we create.
In return, you will receive a competitive salary package, incredible private health insurance, employee stock purchase plan, a global mentoring program, counseling through our Employee Assistance Program, gym sponsorship and more.

What You Will Do

• Builds, manages, and provides leadership to a team; performs other talent management and development decisions as needed
• Develops and establishes functional strategy and tactics to ensure successful completion of work that meets or exceeds client and/or organizational expectations
• Handles resources and takes accountability for the performance and results of multiple related teams
• Develops departmental/functional plans, including business unit and/or production priorities, to address resource and operational needs and challenges
• Identifies, establishes and maintains relationships with key stakeholders, decision-makers and influencers internally and externally
• Provides subject matter expertise to clients, team members, colleagues, etc. on projects
• Participates in both internal and external projects that are broad in scope and closely tied to the organizational strategy
• Conducts regular status and strategy meetings with internal and external teams to understand risks, priorities, etc. and ensure a successful end result
• Evaluates current business processes and systems, ensuring cost-savings and risk control
• Coordinates financial and budget activities for maximum operational efficiency
• Reviews team and individual performance data (financial, sales and activity reports) to monitor and measure productivity, goal progress and activity levels
• Motivates, develops, recruits and retains employees while rewarding and cultivating a culture of high performing teams
• Coaches and/or leads the creation of detailed functional specifications
• Identifies common business drivers and requirements at different customers. Communicates internally the software needs of the end users, i.e. in a bid activity.
• Leads the team with process redesign and efficiency improvements
• Maintains control over project schedule, risks, scope of work and budget; ensures that operational teams and subcontractors have a clear understanding of client requirements
• Promotes the organization’s capabilities to clients, identifies sales opportunities, achieves contract extensions and additional business
• Oversees the development of contracts that involve both short and long term commitment of service and vary significantly in complexity, value and strategic importance
• Work on product requirements in large deliveries to external customers, providing extensive support to project management in discussions about the agreements, scope of delivery and planning of the project
• Collaborates with business owners and stakeholders to obtain detailed business and system requirements for large and complex assignments

What We Expect

• A seasoned leader with a minimum of 15 years capital markets experience in product delivery or project management
• At least 5 years of people management experience
• Confident decision-maker that uses a risk-based approach
• First-rate communicator that inspires confidence across internal teams and stakeholders
• Thrives in an agile, fast-paced, and dynamic business environment
• Demonstrated ability to mentor and develop team members
• Skilled in different styles of delivery and selecting the best fit for the team, project and client
• Flexibility to take meetings outside work hours and some travel for business (about 2-3 times a year)

Does It Sound Like You?
Please follow through by clicking the “Apply” link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and where a career at Nasdaq can take you.
Our work arrangement is hybrid. You will be coming in to the office at least 2 days per week.
This is a permanent, full time role so candidates should have full working rights in Australia. To be eligible to apply, you must have Australian citizenship or permanent residency status.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

• Builds, manages, and provides leadership to a team; performs other talent management and development decisions as needed
• Develops and establishes functional strategy and tactics to ensure successful completion of work that meets or exceeds client and/or organizational expectations
• Handles resources and takes accountability for the performance and results of multiple related teams
• Develops departmental/functional plans, including business unit and/or production priorities, to address resource and operational needs and challenges
• Identifies, establishes and maintains relationships with key stakeholders, decision-makers and influencers internally and externally
• Provides subject matter expertise to clients, team members, colleagues, etc. on projects
• Participates in both internal and external projects that are broad in scope and closely tied to the organizational strategy
• Conducts regular status and strategy meetings with internal and external teams to understand risks, priorities, etc. and ensure a successful end result
• Evaluates current business processes and systems, ensuring cost-savings and risk control
• Coordinates financial and budget activities for maximum operational efficiency
• Reviews team and individual performance data (financial, sales and activity reports) to monitor and measure productivity, goal progress and activity levels
• Motivates, develops, recruits and retains employees while rewarding and cultivating a culture of high performing teams
• Coaches and/or leads the creation of detailed functional specifications
• Identifies common business drivers and requirements at different customers. Communicates internally the software needs of the end users, i.e. in a bid activity.
• Leads the team with process redesign and efficiency improvements
• Maintains control over project schedule, risks, scope of work and budget; ensures that operational teams and subcontractors have a clear understanding of client requirements
• Promotes the organization’s capabilities to clients, identifies sales opportunities, achieves contract extensions and additional business
• Oversees the development of contracts that involve both short and long term commitment of service and vary significantly in complexity, value and strategic importance
• Work on product requirements in large deliveries to external customers, providing extensive support to project management in discussions about the agreements, scope of delivery and planning of the project
• Collaborates with business owners and stakeholders to obtain detailed business and system requirements for large and complex assignment