Director, Commercial Credit, CMHC

at  EQ Bank Equitable Bank

THE WORK

The Director, Commercial Credit is responsible for all credit underwriting and portfolio management aspects of the Commercial division’s Multi-family Insured lending group (CMHC). The incumbent will lead a team comprised of Managers, underwriters, and analysts in the prudent underwriting of $8 billion annually of CMHC-insured multi-family loans located in markets throughout Canada. In addition, the incumbent will be responsible for, and provide oversight of, a $20 billion portfolio of insured multi-family product.
Key responsibilities include establishing and overseeing procedures to ensure that credit risk is thoroughly assessed and within the Bank’s risk appetite. The Director will manage, supervise, and mentor the CMHC Credit team to ensure individual responsibilities are completed in accordance with Company policies, procedures, and priorities. Along with the CMHC Credit Managers, the Director will manage credit flow, approve, or recommend insured mortgage facilities according to assigned delegation of authority and ensure that the portfolio is being proactively managed and operating within prescribed thresholds.
In addition, the Director will champion the Bank’s goal of delivering a superior customer experience by proactively engaging senior management to address issues as they arise while ensuring that team members complete underwriting assignments quickly and efficiently.

• Provide support, guidance and ongoing training to department managers and staff, identifying their specific needs and devising plans to ensure all staff are adequately trained.
• Ensure compliance with the company’s established policies and procedures.
• Adjudicate CMHC-insured credit facilities (i.e. new deals, mortgage renewals, assumptions, and annual reviews) ensuring the request falls within the Company’s lending and regulatory requirements and is in compliance with the Company’s delegated authority limits.
• Develop, implement, and maintain production and service metrics to measure and support best-in-class turnaround times on completion of underwriting tasks with a goal of exceeding customer service, accountability, and transparency targets.
• Continuously identify and implement improvements to processes to increase department efficiencies, improve customer service levels, and ensure ongoing compliance with risk and regulatory requirements.
• Communicate and co-operate with internal and external parties providing optimum service to maintain long standing relationships.
• Oversee ongoing, timely completion of regular reporting for senior levels of management, including but not limited to: Commercial Dashboard, exception to policy tracking, KPI/KRI reporting, and securitization reporting.
• Provide overflow support to CFG Underwriting by way of taking on new business underwriting assignments.
• Assist with department projects or company initiatives, where needed.