DIRECTOR CUSTOMER DEVELOPMENT

at  CROSSMARK

QUALIFICATIONS

• Leadership and management skills
• Results oriented
• Problem solving
• Interpersonal skills
• Optimistic in uncertainty
• Professionalism in every way
• Growth oriented
• Self-awareness
• Customer service oriented
  Education: Bachelor’s Degree or relevant experience
  Experience: 5 years CPG industry experience with 2 years of headquarter selling experience
  Physical Demands: N/A
  Specific Skills: Intermediate Microsoft Office skills including Excel with pivot tables, Word, Outlook, PowerPoint
  Specialized Knowledge, License, etc: None
  Supervisory Responsibilities: Customer Managers
  Working Conditions: Office and field environment
  Travel Requirements: 20% or less
  Language Skills: English is the primary language skill, however, bilingual skills may be required based on business necessity

• Responsible and accountable for all retailer P&L controllable items. To include but not limited to – revenue, payroll, T&E
• Provides leadership to team members with respect to employee, business, and ethical issues including cultivating positive team and growth environment
• Deliver growth for CROSSMARK HQ clients at a rate greater than the retailer being serviced by the team
• Responsible for effectively managing business relations with the retailer serviced by the team
• Responsible for seeking opportunities for business growth beyond traditional HQ selling services, i.e. demos, retail services, marketing, etc
• Must have a keen knowledge of Retailer ISE/Fairshare programs calculations/methodology and their financial impact on the team
• Responsible for consistently evaluating the team’s Customer Managers and providing feedback to enhance performance
• Responsible for the implementation and execution of client plans to drive maximum value
• Owns the communication and transfer of knowledge about customer changes and insights to drive understanding across relevant CROSSMARK positions
• Intelligently analyze, benchmark, interpret data across multiple sources to identify opportunities to promote/sell additional client products. As well as additional CROSSMARK services