Director, Customer Success Programs

at  Staffbase

ABOUT STAFFBASE

In a polarized world, we inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication so they can thrive in the Narrative Age. Our award-winning communications channels - intranet, employee app and email - deliver experiences that drive engagement and inspire hearts and minds.
We’re headquartered in Chemnitz, Germany, with offices in many locations throughout the world, including New York, London, Berlin and Dresden. Our international team counts more than 750 employees from 45+ nationalities and we have a growing base of 2200+ customers that want to transform their employee experience. We are rapidly scaling, post-Series E ($115 million funding), have strong-growing revenue, and our customers love us.
As the Director of Customer Success Programs, you will play a crucial role in developing and executing strategies to enhance customer success, product adoption & expansion, and overall satisfaction through digital channels. While not responsible for direct people management at present, your focus will be on leading cross-functional initiatives, collaborating closely with stakeholders, and driving the successful implementation of digital programs. We are seeking a visionary leader who possesses a customer-centric mindset, excels in strategic thinking, and can drive impactful digital strategies.