Director, CX and Market Research Insights

at  Sun Life

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

JOB DESCRIPTION:

Are you a proven strategic CX champion who is obsessed with capturing client data and insights to drive actionable change and increasing client metrics and outcomes? Sun Life is searching for the right candidate to step into our Director, CX and Market Research Insights role within the Canadian Client Experience Office (CXO) and help drive a client-obsessed culture across our Canadian business.
Reporting directly to the AVP, CX Insights and Loyalty, the Director, CX and Market Research Insights is responsible for defining a broad insights operating model and operationalizing this new working model for Canada. The goal is to integrate various forms of insights data, analytics and operational data to make key decisions, drive Client-centric value and increase our stakeholder CSAT scores.