Director, GTM Data & Analytics

at  PagerDuty

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.
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“PagerDuty is the leading digital operations management platform for businesses. Our global teams work together, iterate constantly, and solve complex problems to help our 15,000+ customers deliver beautiful customer experiences powered by happy teams and healthy software. PagerDuty is a place where you can do some of the most interesting, impactful, challenging, and exciting work of your career.”

SKILLS & ATTRIBUTES:

• Strong leadership skills and the ability to build collaborative relationships
• Ability to create and foster a data-driven and metrics-focused environment
• Strong written and verbal communication, with experience delivering presentations to an executive audience
• Track record of driving successful advanced analytics initiatives while balancing the diagnosis and fixing of urgent problems with a calm assertive approach.
• Extensive experience with business intelligence tools, such as Tableau and Looker
• Detailed knowledge of Salesforce tools for data cleansing and data quality management

MINIMUM REQUIREMENTS:

• 8+ years of progressive experience in Sales/Business Operations, Business Planning, and Strategy experience
• 4+ years’ of experience in Data Analytics, Business Intelligence and Reporting
• Direct experience within a SaaS organization - at least three years
• Salesforce & Tableau Power User
• Strong background in data quality management and analytics
• Proven experience in building reporting centers of excellence

PREFERRED QUALIFICATIONS:

• Knowledge of the latest AI and data synthesis techniques for generating insights
• Exposure to AI, Deep Learning, Neural Networks, NLP
• Exposure to big data platforms - Snowflake, Redshift, Azure, Matillion, Hadoop
  The base salary range for this position is 151,000 - 211,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.
  Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
  Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

NOT SURE IF YOU QUALIFY?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

• Build a reporting center of excellence in Tableau for the sales organization and leadership, ensuring accurate, actionable, and timely insights by utilizing the latest AI and data synthesis techniques.
• Drive alignment on key metrics across the sales, marketing, product, customer success, product and finance organizations to ensure consistent reporting.
• Create and present data-driven insights and recommendations to sales leadership and cross-functional teams, supporting strategic decision-making and driving growth.
• Manage a small team of analysts and partner with data scientists to understand and develop: weekly, monthly, quarterly business reporting and forecasting models; propensity to buy models; and action-oriented insights to drive the business forward.
• Own data quality for key Salesforce data points, establishing processes and best practices to maintain and improve data integrity, and leveraging the latest tools for data cleansing.
• Implement automated data quality solutions to help with ongoing data maintenance.
• Work with sales and company leadership to understand the necessary data characteristics to create a 360 degree view of our customers in Salesforce and then execute on that vision
• Determine how to leverage data science, machine learning, and other analytical techniques to offer actionable insights both internally & externally.
• Collaborate with cross-functional teams, including Sales, Marketing, Finance, and IT, to develop and implement data-driven strategies that drive sales enablement and productivity.
• Monitor, analyze, and report on key performance metrics using business intelligence tools such as Tableau, providing insights and recommendations for data-driven decision-making.
• Comfortably handle large datasets, ensuring data accuracy and reliability while drawing meaningful conclusions for the organization.