Director, Intake & Monitoring

at  BC College of Nurses and Midwives

WHO WE ARE

The British Columbia College of Nurses & Midwives (“BCCNM”) is the college empowered under the Health Professions Act to regulate the practice of all licensed practical nurses, nurse practitioners, registered midwives, registered nurses, and registered psychiatric nurses in British Columbia. Regulation helps to protect the public by ensuring that professional care or service received by the public is competent, ethical, and meets the standards that society views as acceptable.
As western Canada’s largest health profession regulator, we believe a diverse and inclusive team enriches our efforts to protect the public. We welcome applications from all who reflect of the communities we serve, and especially encourage Indigenous Peoples and members of equity-seeking groups to apply. We believe diverse perspectives and experiences bring both innovation and better outcomes to the work we do and the decisions we make.

YOUR EDUCATION & SKILLS

• Master’s degree in nursing, a Bachelor of Law or a Juris Doctor, or an equivalent combination of education and experience within healthcare and/or regulatory environment. Change management experience and training as asset.
• Five years of experience in a regulatory, risk management, or investigative program (such as licensing, critical incident investigations, or employment investigations), ideally in a health-related environment, or in the areas of administrative or criminal law. Experience in alternate dispute resolution is an asset.
• Demonstrated management experience with staff with a high-volume case load within a unionized and non-unionized environment.
• Demonstrated ability to independently manage a complex caseload and make discretionary decisions in accordance with risk mitigation goals, precedent, policy, and legislation. Proven experience managing multiple simultaneous projects.
• Demonstrated understanding of, and commitment to, diversity, inclusion and cultural safety and humility and the elimination of Indigenous specific racism as they apply to investigations, regulatory complaints resolution process and healthcare.
• Demonstrated commitment to ongoing learning related to Indigenous cultural safety and humility to constructively disrupt indigenous-specific racism in BC’s health care system.
• Experience working with Indigenous populations investigating and resolving complaints within the health care system is preferred. Knowledge of or experience working in a distinctions-based approach recognizing and respecting the specific rights, priorities and concerns of First Nations, Métis, and Inuit an asset.
• Knowledge of applicable legislation including but not limited to the Health Professions Act, Freedom of Information & Protection of Privacy Act, Criminal Records Review Act, Administrative Tribunals Act, Human Rights Code, & Criminal Code is an asset.
• Excellent interpersonal skills coupled with conflict management and mediation/resolution skills.
• Excellent oral and written communications skills and the ability to communicate and collaborate effectively with individuals at all levels of the organization.
• Experience developing policy, programs, and procedures.
• Strong presentation and facilitation skills.
• Ability to identify the developmental needs of employees and to provide coaching mentoring and other assistance.
• Proven leadership ability in an ever-changing environment, with change management experience preferred.
• Strong technical aptitude and ability to leverage technology to drive change. Strong working level knowledge and experience using MS Office. Experience with MS Dynamics CRM preferred.

WHAT YOU’LL BE DOING

Reporting to the Executive Director/Deputy Registrar, Inquiry, Discipline & Monitoring (ED/DR, IDM), the Director, Intake and Monitoring (Dir, IM) provides managerial oversight and leadership to the staff responsible for the professional conduct review activities of the four nursing designations (Licensed Practical Nurse, Nurse Practitioner, Registered Nurse, and Registered Psychiatric Nurse) and midwives of the IDM Department. These activities require the efficient, fair, risk-based, and trauma-informed receipt and clarification of reports and complaints, evaluation of distinctions-based and alternative resolution processes, conduct of investigations under the Registrar’s authority, negotiation of consent agreements, and monitoring of registrant compliance with agreements and orders, and action on unauthorized use of reserved titles. Activities must be compliant with the Health Professions Act (HPA), the upcoming Health Professions and Occupations Act (HPOA), the Freedom of Information and Privacy Protection Act (FOIPPA), the Privacy Act, the Personal Information Protection and Electronic Documents Act (PIPEDA), College bylaws, and administrative law.

KEY RESPONSIBILITIES INCLUDE:

• In consultation with the ED/DR, IDM Directors and team, formulates operational plans for the IDM program. Contributes to the strategic and operational plans of BCCNM through program expertise.
• Manages the intake team to ensure files are appropriately screened and prioritized while assessing risk and deploying early intervention strategies. Assigns case files and supports staff to address new complaints and reports to determine how they are best addressed (referral, registrar investigation, Inquiry Committee investigation).
• Manages the compliance monitoring program with the view of mitigating risk and taking appropriate action when the terms of a consent agreement or discipline order are breached.
• In consultation with the ED/DR, IDM Directors and team, liaise with the Reconciliation and Governance and Regulatory Policy and Programs teams and BCCNM leadership and to support the development and implementation of alternate dispute resolution processes, support worker programming, and distinctions-based initiatives to support Indigenous health equity (the Pathways Program). The Program will operate in compliance with the Health Professions Act and BCCNM by-laws and anticipate the Health Professions and Occupations Act (HPOA) .
• Continuous review and improvement of complaint intake and assessment processes; monitors processes, including development of new information-flow and assessment pathways. Works with staff to manage change, conflict and ensure adoption of new processes and practices.
• Collaborates on the creation, organization, and maintenance of databases; risk matrixes; decision trees; bring forward systems; disposition charts and other resource materials.
• Liaises with the ED/DR, and IDM Directors, legal counsel, investigative and administrative staff to review bylaws, policies, and procedures to ensure best practice and compliance with the HPA and administrative law; oversees the implementation of BCCNM Bylaw and legislative changes within the IDM program.
• In collaboration with the Director, Investigations, provides direction on investigations conducted under the authority of the Registrar and Inquiry Committee. Conducts investigations, where appropriate.