Director IT Business Relationship Management

at  Abbott Laboratories

PRIMARY FUNCTION

According to the World Health Organization, approximately 422 million people have diabetes today and by 2045 the number is projected to rise to 700 million people. The Abbott Diabetes Care FreeStyle Libre continuous glucose monitor (CGM) sensor and customer experience delivers patient-centered solutions and empathetic experiences critical to helping people with diabetes understand how to manage their disease-state and live life to the fullest.
As the International IT Business Relationship Director, you will play a pivotal role in our global go-to-market business strategy for our International Division (EMEA, APAC, LATAM). Reporting directly to the Global Commercial IT Director, your responsibilities will include collaborating with cross-functional teams, ensuring global business and IT strategy seamlessly drive solutions and the portfolio of programs, projects, and applications support our business growth, engage health care professionals, and enhance patient care.
Responsible for the IT portfolio associated with the International region (EMEA, APAC, LATAM) of the ADC Commercial business and pan-ADC eCommerce portfolio, your role will drive business-technology strategy and road-mapping while defining business cases and capturing/showcasing business value. You will ensure the portfolio enhances organizational strategy through partnership with the Abbott IT Delivery organization in helping to guide architecture, portfolio and program management while influencing engagement with the right software or service providers.
A steady and trusted advisor, partnering closely with Vice President, Divisional Vice President and 12+ Business Directors and Country Managers, you and your team are a change agents, driving business transformation and having span and control of IT-related Commercial, Finance, Logistics, Operations, and global eCommerce, skillfully applying your knowledge of business needs and enterprise IT strategies to proactively identify areas of opportunity and shape demand in anticipation of future strategic business capabilities.

MINIMUM EXPERIENCE / TRAINING REQUIRED

• Minimum of 12 years of progressive experience in IT leadership roles, preferably within a large or mid-sized multi-national healthcare or medical devices organization.
• Strong organizational skills, including program/project governance and increased levels of staff oversight.
• Strong interdisciplinary, intercultural, influence, and networking skills.
• Proven track record of successfully managing complex IT projects across diverse regions.
• Strong understanding of diabetes care, medical devices, and/or healthcare regulations.
• Excellent communication, negotiation, and influencing skills.
• Broad knowledge of all technologies used or to be used by the internal customer, their external customers and internal partners.
• Experience leading teams - both with direct staff and indirect project teams.
• Fluency in English and proficiency in German (additional languages a plus).
• Ability to travel internationally as needed.

EDUCATION

• Bachelor’s degree in information technology, Business Administration, or related field. Master’s degree preferred.

SUPERVISORY/MANAGEMENT RESPONSIBILITIES

• Responsible for all aspects of people leadership for the BRM team of 7 direct staff and up to 100 indirect reports and project staff; setting expectations, coaching, counseling, developing, evaluating, providing feedback, hiring, discipline and separation. Determine necessary skill sets and confront and manage people issues in a constructive and timely manner.
• Responsible for the overall morale of the team and promoting a cohesive positive attitude. Establishes staffing/resource plans determining appropriate mix of sourcing opportunities to ensure overall organizational effectiveness.

POSITION ACCOUNTABILITY / SCOPE

• Financial implications of programs ranging up to $20MM. Cumulative project budget oversight ranging from $5MM to $25MM per year.