Director, Legal Claims Support

at  Intact

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.
Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Read on to see how you can shape the future, win as a team, and grow with us.

ABOUT THE ROLE

We’re looking for a Director, Legal Claims, to join our growing team!

As the Director of Legal Claims Support, you will be one of the key members of the Ontario Legal Claims management team and will be the Director responsible for managing the administrative operations of the Legal Claims Support department (Law Clerks, Legal Assistants and Administrative Support teams). You will lead a team of claims & unit managers having the oversight of all support groups and will report to the Vice President, Legal Claims. While this role may be primarily based out of our Mississauga or Toronto office locations, there will be periodic travel to all of our Ontario offices.

• Your core values are a great fit with ours: Respect, Integrity, Excellence, Being Customer-Driven & Socially Responsible.
• You can use your experience, expertise and passion to inspire your team to exceed standards.
• You create an engaging, inclusive, supportive and positive environment along the way.
• You’ll work collaboratively with the Legal Claims leaders to ensure quality file handling.
• You can help us transform the client experience.
• You’re at ease with digital tools and processes.
• You can use data to help evaluate performance and propose innovative solutions.
• You’re a great communicator; whether it’s a phone call or a presentation, you can do it all and adapt your approach to your audience.
• You are curious, adaptable and an industrious person.
• You’re able to problem-solve, have experience driving or collaborating actively in project improvement initiatives and associated change management.

THIS ROLE WILL OFFER YOU THE CHANCE TO:

• Build relationships with Senior Executives and, as an active member of critical strategic projects, influence their decision-making.
• Grow Intact’s talent and leadership pipeline through your thoughtful and effective approach to employee career development, performance management, and mentorship.
• Directly contribute to Intact’s operational excellence via projects that will transform how we do business.

YOU’LL ALSO HANDLE MANY KEY RESPONSIBILITIES:

• Contribute to the establishment of objectives included in the business plan and implement approaches to achieve regional Legal Claims goals in line with business strategies and the organization’s financial, material and human resources.
• Ensure a high level of employee engagement by continually monitoring overall engagement and creating and executing engagement action plans.
• Ensure efficient and effective work processes, quality service, effective indemnity and legal expense control.
• Establish and refine best practices workflows and ensure consistency across all Ontario offices.
• Assess and address workforce planning needs to maintain service levels and productivity benchmarks.
• Responsible for monitoring, analyzing, and managing key performance indicators relating to productivity.
• Build a collaborative approach and savvy business strategy that is aligned with Intact’s priorities and promotes great relationships within Claims and Legal Claims.
• Focus on achieving KPI objectives.
• Oversee and audit internal litigation activities and align with best practices and professional standards.
• Build a plan to identify trends in the legal environment.
• Communicate national policies and procedures to the legal team.

Working here means you’ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique