Director, Marketing Operations

at  Constant Contact

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!
Constant Contact is looking for a Marketing Operations Director to join our Marketing Team. The Marketing Operations Director reports into the Sr. Director of Lifecycle Marketing and manages a talented team that will scale and optimize our Martech stack. This job is right for you if you have a start-up mindset and are a collaborative team leader who can set a clear roadmap and get buy-in from cross-departmental stakeholders. You are data oriented, and can develop plans for data-hygiene and list management. And most importantly, you love CDPs and predictive analytics, and are excited each day to utilize these tools to provide a 1:1 experience to drive customer success.

• Evaluate and provide recommendations on how to improve our Martech process, systems, and efficiency including new platforms, applications, vendors, and processes
• Develop, document, and optimize processes; Collaborate with the heads of Data and Analytics, Customer Lifecycle, and Product to unify disparate customer data points and deliver a solution for personalization across marketing channels
• Oversee the continued development and optimization of Tealium as it connects to SFSC, SFMC, Pendo, Optimizely, GV360 and social.
• Manage marketing ops backlog across multiple solutions, drive the planning, execution and insight generation
• Oversee the execution of campaigns in the marketing automation platforms
• Manage 3+ employees; train, coach, and prioritize work across the team