Director Meetings & Events Optimization (m/f/d)

at  Radisson Hotel Group Area Support Office Meeting Events

Radisson Hotel Group is one of the world’s largest hotel groups with ten distinctive hotel brands, and more than 1,100 hotels in operation and under development in 95 countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, everytime. Together, we make Every Moment Matter.
We are looking for a Director Meetings & Events Optimization (m/f/d) for one of our areas, looking after our M&E Club teams in Germany, Switzerland and Italy. In this role, you will be responsible for the operational day to day delivery of M&E Hubs / Satellite offices serving Hotels within the M&E Club and commercial delivery of Groups and M&E business for the related hotels. The role optimises and will implement key M&E processes and projects to support meeting and events and group related revenues via consistent delivery within the teams.

• Review and analyse productivity of team members performance in line with RHG M&E KPI’s coach as appropriate or liaise with the Customer Service Team / Business Solutions Teams for formal training for the team as a whole or part of.
• Responsible to manage day to day operations for the M&E Hub / Satellite Offices along with the M&E Club Managers to deliver the defined services - including enquiry handling from all clients via all channels, proposals/negotiations and conversion.
• Responsible for monitor and delivery of Key M&E Hub KPI’s.
• Define M&E strategy along with revenue and Hotel GM for M&E related segments, and responsible for relative M&E Team action plans to ensure objectives are achieved.
• Secure consistent team delivery of related processes and procedures, analysis, strategical planning, and execution.
• Conduct analysis on hotel M&E / BGR / BGO performance on an ongoing basis, ad hoc or as directed to and formulate recommendations for improving performance.
• Assist the Hotel and Sales teams in their sales strategy to generate lead and referral of business by analysing current business, lost/denied business and identifying potential new business.