Director of Business Operations

at  Aveda Institutes Nurtur Salon Spas

Do you possess exceptional leadership skills and a desire to foster career growth for hard-working individuals? Would you like to work with a passionate team and be a part of a thriving organization in the beauty industry? If so, you may be the person that NURTUR Aveda is seeking for their Director of Business Operations!
Who We Are: Do What You Love – Love What You Do. Founded in 2004, Nurtur Aveda Institutes owns and operates 6 Aveda Institutes throughout the country. We are a community of professionals dedicated to environmental responsibility and developing future leaders in the world of beauty and wellness.

• Supervise day-to-day operations of education, student resources, admissions, financial aid, and guest care by prioritizing resources, facilitating alignment of the team, setting high expectations, inspiring commitment, encouraging mutual support, and enabling development opportunities
• Provide ongoing recognition, support, and motivation for all Institute team members and students
• Facilitate and lead regularly scheduled meetings, huddles, and one-on-ones with team members and attend leadership meetings as required
• Work closely with the Human Resources Manager to facilitate effective recruiting, onboarding, and offboarding processes, including but not limited to communicating staffing needs, conducting interviews, training new hires, coaching team members, and following appropriate disciplinary and termination procedures
• Partner with Education Manager and Student Success Team Lead to provide support, coaching and mentoring for students to effectively resolve challenges and conflict resolution
• Maintain an active oversight of the Instructor Training Program, ensuring compliance between the curriculum and state board requirements
• Implement and model exceptional customer service standards by ensuring unparalleled experiences
• Provide guidance and support in developing action plans to address areas or people requiring improvement, and ensure compliance with company standards
• Promote a guest- and student-focused environment, demonstrate adaptability, and sponsor continuous learning
• Conduct team member annual reviews, observe classroom and clinic floor education, and make recommendations for training
• Ensure the Institute budget is developed, profit goals are met, programs are implemented, and the building and its equipment are maintained
• Ensure guest, student, and team member satisfaction