Director of Customer Operations - EMEA

at  Invue

QUALIFICATIONS

• Completion of HBO or Bachelor Degree’s in Business or related field.
• At least 5 years of people and department leadership experience.
• Previous experience working for a multi-national organization.
• Exp. in Customer Service, Order Management, Key Account Management, Supply Chain / Logistics
• Customer facing account management experience.
• Advanced knowledge in Microsoft Word, Excel, PowerPoint, and Outlook.
• Capable of working with individuals at all levels and across all departments of an organization.
• Independent and resourceful.
• Excellent communication skills, both verbal and written.
• Ability to work under pressure, multi-task and meet deadlines.
• Fluent in written and spoken English and Dutch.
• German, French, Italian and Spanish languages a plus.

• Manage the daily operations staff in the Hoofddorp InVue office.
• Establish process and procedures, and revise when necessary for changes in business.
• Ensure the customer is serviced full cycle (inquiry to after delivery support) to the expectation of the customer as well as InVue management.
• Lead effective management of demand & supply for the EMEA region to service the needs of customers as well as meet the financial goals of InVue.
• Provide direct operations support to high profile accounts including demand planning, QBR facilitation, project management and escalations.
• Ensure the controls are in place and processes are executed for all financial transactions affecting the office.
• Assist corporate with Human Resources and Payroll related functions including on-site recruitment, orientation, employee relations, benefits, and compliance.
• Manage sales and marketing administrative support roles.
• Understand and manage the complexities of the business operations and know when and where improvements need to be made and where the position should focus.
• Manage projects assigned on an as needed basis.
• Collaborate with sales leadership on regional growth strategies.
• Work closely with US counterparts in product marketing, quality, engineering and planning to service the needs of the EMEA market.
• Work directly with and support country specific 3rd party service partners.