Director of Digital Web, IT Product Owner

at  Brother USA

LET’S GROW TOGETHER

Our mission is to live our “at your side” promise and simplify and enrich the lives of our customers, employees, and communities. “At your side” is more than a slogan to us; it’s the purpose we do our best to fulfill every day. With a legacy spanning over a century, this is a great place to launch or expand any career and push the boundaries of what comes next. We’re committed to achieving shared success, and we provide opportunities for you to develop through experience, exposure and education. Our people have always leveraged their unique perspectives to keep us on the right track for a lasting future. If you want to innovate, learn, and grow with a global leader that builds products, services, and a company people love, then we’ll be “at your side” every step of the way.
The Director, IT Product Owner, Digital Web oversees the development and enhancement of digital web products and platforms. The Director uses strategic thinking to effectively manage product strategy, project execution, technical expertise, research initiatives, and team leadership to drive successful outcomes. This role leverages their hands-on experience leading development teams, along with their abilities in direct building of applications and Data Platforms in the cloud, to achieve successful outcomes of business objectives.

WHAT YOU’LL DO

Product Strategy

• Define and execute the product strategy for digital web platforms, aligning with overall business objectives and customer needs
• Conduct market research, competitive analysis, and user feedback sessions to identify opportunities for product improvement and innovation
• Identify opportunities to leverage and enhance the product features and capabilities to optimize the value and experience for the end users
• Develop the annual roadmap and budget for the Digital Web area and manages costs against approved budget

Product Management

• Oversees backlog of requests and prioritizes with necessary IT and business stakeholders
• Manages end to end lifecycle of the Digital Web technology products from design, development, maintenance through de-commissioning
• Governs cross functional team members to ensure seamless delivery of planned releases
• Leverage agile methodologies to drive to regular releases that provide optimal value to the Brother team
• Define, analyze and report on metrics that inform the success and quality of Digital Web products and features

Team Leadership

• Lead and mentor a team of product owners, developers, designers, and other stakeholders, fostering a culture of collaboration, accountability, and innovation
• Provide coaching, support, and professional development opportunities to team members, empowering them to achieve their full potential
• Promote diversity, equity, and inclusion within the team, creating a supportive and inclusive work environment

Vendor Management

• Manage and optimize the governance structure in place to oversee all vendor delivery and services.
• Provide metric-based scorecard to ensure resources are optimized and any issues are proactively addressed
• Monitor vendors costs against budget and identifies opportunities to reduce costs
• Assesses vendor risks and strategic alignment throughout the lifecycle of the vendor relationship and identify alternative vendor partners as needed

Technical Expertise & Research

• Be an advocate for the digital web technology platforms and tools at Brother
• Deep understanding of the digital web market, competitive landscape and solution ecosystem
• Participate in architecture discussions and assessments

Capacity Management

• Ensures teams are forecasting demand (across incidents, maintenance, enhancements and projects) and adjusting based on trends and priority changes
• Maximizes resource capacity by leveraging internal and external resources and cross functional collaboration
• Identify resource constraints or risks and provide mitigation options to ensure effective and efficient operations in the Digital Web team

ADDITIONAL DETAILS FOR THIS ROLE

This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by managers. #LI-Hybrid

• The salary (or hiring) range for this position is $180,000 - $200,000 per year
• Starting salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity, location, and alignment with market data
• This position is eligible to participate in the relevant Brother variable pay incentive plan(s). Applicable bonus awards are discretionary and contingent upon 1) achievement of your individual objectives and 2) Brother achieving its corporate and business-level objectives
• Benefits include, but are not limited to, healthcare and wellness coverage, life and disability insurance, 401K, tuition reimbursement, and Paid Time Off. Details are available at https://mybenefits.nfp.com/Brother/2024/guidebook/