Director of Enterprise Observability

at  Johnson Johnson

Johnson & Johnson Technology Services is recruiting for a Director of Enterprise Observability located in Raritan, NJ, Singapore or EMEA.
We are looking for an exceptionally skilled and ambitious individual to join our team at Johnson & Johnson as a Director of Enterprise Observability Service. This is an outstanding opportunity to lead the strategy and implementation of a new capability within our world-class Technology organization.
A key outcome for this role is to establish and implement a new end to end observability strategy across Johnson & Johnson. The ideal candidate will have a solid understanding of industry-leading observability tools coupled with the ability to lead high performing teams to improve reliability, experience and costs of key services. If you are someone who enjoys the challenge of building new things and leading global teams to deliver value to the organization, this is the role for you!
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

Responsibilities

• Industrialize this new service for JJT by leading the effort to define the strategy, roadmap, Value, Service capability, Service Catalog, Talent model, & Financial model
• Design and implement the enterprise observability solution using the strategically defined technologies and tools, such as New Relic, AppDynamics, Telegraf, Moogsoft, Grafana, and ServiceNow.
• Collaborate with senior leadership to ensure the observability strategy supports business priorities and IT transformation initiatives.
• Establish effective logging, tracing and dashboarding, data correlation across the End-to-end enterprise stack, ensuring seamless integrations with domain specific (network, cloud, security, etc) observability & monitoring platforms.
• Track and demonstrate the value of enterprise observability by improving services through reduced business downtime, quicker time to detect, quicker time to resolve, reduced costs & improved user experience.
• Lead HPT Observability platform team comprising of some direct reports along with some matrixed team members.
• Partner with application service owners to enable enterprise observability via reusable assets via the service catalog.
• Collaborate with development, operations, security, and business teams to understand their observability requirements and provide guidance and support.
• Establish and enforce enterprise observability policies and governance.
• Lead and participate in observability reviews and assessments to improve the service.
• Assist in troubleshooting performance issues and maintain dashboards and reports related to enterprise observability.
• Foster a culture of innovation, encouraging the exploration of new ideas and approaches to enterprise observability; provide recommendations and roadmaps.
• Mentor and coach other observability engineers and architects to foster a culture of observability excellence.
• Conduct regular training and communications to ensure all stakeholders understand and utilize observability tools, processes and data effectively.

QUALIFICATIONS

• Bachelor’s degree required with a preference in computer science, engineering, or related field.
• At least 10 years of experience in software development, DevOps, SRE, or related roles.
• Must have 5 years of experience in observability/monitoring/AI Ops engineering or architecture, with hands-on experience in designing and implementing observability solutions using various technologies and tools.
• Expert knowledge of observability concepts, principles, and practices, such as metrics, logs, traces, alerts, dashboards, etc.
• Strong skills to work with teams and application stakeholders to refine and implement metrics and events based on SLI requirements.
• Solid understanding of cloud computing, microservices, distributed systems, and Kubernetes.
• Excellent communication, collaboration, and leadership skills.
• Ability to work in a fast-paced & dynamic environment and adapt to changing priorities and requirements.
• Certifications in AppDynamics, New Relic, ServiceNow, or related technologies is a plus.
  For those located in the United States the anticipated base pay range for this position is $142,000 -$244,950 USD.
  Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
  For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com .
  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

• Industrialize this new service for JJT by leading the effort to define the strategy, roadmap, Value, Service capability, Service Catalog, Talent model, & Financial model
• Design and implement the enterprise observability solution using the strategically defined technologies and tools, such as New Relic, AppDynamics, Telegraf, Moogsoft, Grafana, and ServiceNow.
• Collaborate with senior leadership to ensure the observability strategy supports business priorities and IT transformation initiatives.
• Establish effective logging, tracing and dashboarding, data correlation across the End-to-end enterprise stack, ensuring seamless integrations with domain specific (network, cloud, security, etc) observability & monitoring platforms.
• Track and demonstrate the value of enterprise observability by improving services through reduced business downtime, quicker time to detect, quicker time to resolve, reduced costs & improved user experience.
• Lead HPT Observability platform team comprising of some direct reports along with some matrixed team members.
• Partner with application service owners to enable enterprise observability via reusable assets via the service catalog.
• Collaborate with development, operations, security, and business teams to understand their observability requirements and provide guidance and support.
• Establish and enforce enterprise observability policies and governance.
• Lead and participate in observability reviews and assessments to improve the service.
• Assist in troubleshooting performance issues and maintain dashboards and reports related to enterprise observability.
• Foster a culture of innovation, encouraging the exploration of new ideas and approaches to enterprise observability; provide recommendations and roadmaps.
• Mentor and coach other observability engineers and architects to foster a culture of observability excellence.
• Conduct regular training and communications to ensure all stakeholders understand and utilize observability tools, processes and data effectively