Director of Inside Sales

at  GOLFTEC

ABOUT GOLFTEC ENTERPRISES:

GOLFTEC Enterprises is a dynamic and innovative organization that encompasses two leading companies in the golf industry: GOLFTEC and SkyTrak. With a shared mission to help people play better golf and have more fun, GOLFTEC Enterprises is at the forefront of revolutionizing golf instruction and technology.
GOLFTEC, the world leader in golf lessons, utilizes cutting-edge training systems and proprietary swing motion capture technology called OptiMotion, which provides Students and Coaches with instant and data-driven feedback to improve their game.
SkyTrak is golf’s most popular consumer launch monitor and golf simulator, offering golfers the data and insights needed to track performance, play better golf and have more fun. Together, GOLFTEC Enterprises is revolutionizing the way golf is learned, practiced, and enjoyed by golfers of all levels.

REQUIREMENTS & PREFERENCES:

• 5+ years of leadership experience across inside sales organizations.
• Passionate about golf and selling experiences to prospective customers.
• Extensive experience providing world-class customer sales, service, and support.
• Knowledge of and experience in CRM systems
• Ability to prioritize tasks and to delegate them when appropriate.
• Excellent verbal, written and interpersonal skills when communicating with customers

• Lead and support team members across the GOLFTEC & SkyTrak brands, providing phone, chat, SMS, email, and ticketing support.
• Identify areas of opportunity for sales growth & conversion improvement.
• Identify opportunities to gain efficiency and effectiveness across both teams, increasing revenue and decreasing costs.
• Understand and evolve technology to create new sales channels, improve customer engagement and a simplified employee experience.
• Collaborate with other departments such as Marketing, Operations, Product, Finance, Technology and Customer Support to create alignment and transparency to company & customer opportunities.
• Create a culture of passion, engagement and support amongst team members that helps drive a team atmosphere that people want to be a part of.
• Develop and continue to improve on our customer experience to make it world class.
• Maintaining composure and a positive attitude to all internal and external customers.
• Gather data to identify and evaluate common call drivers, and partner with various departments to improve them for the future.
• Ensure team members are complying with all tools - logging contacts, notating accounts, and adhering to all processes.
• Create and maintain knowledge-based articles used for ongoing sales, service, and support.
• Onboard and train future Sales Representatives
• Share your love of golf with our passionate customer base.