Director of Insights

at  Service Coordination Inc

EDUCATION REQUIRED:

• Bachelor’s degree in a relevant field (e.g., business, technology, data science. etc.). An advanced degree (e.g., MBA) is preferred.

EXPERIENCE REQUIRED:

• Seven (7) or more years of current progressive, operational experience in Business Intelligence, Data Science, Technical Program Management, or similar. Experience in healthcare, case management, clinical research, or other closely related field preferred.
• Three (3) or more years of senior level leadership/management experience
• Experience building out and/or scaling an existing Business Intelligence and/or Analytics function
• Experience leading process improvement initiatives and business process documentation
• Excellent computer skills with knowledge of Microsoft Office Suite, including MS Project, PowerBI or similar data visualization studio, PowerApps, and a demonstrated ability to learn new technology

JOB-SPECIFIC COMPETENCIES:

• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
• Business Insight: Applying knowledge of business and the marketplace to advance the organization’s goals
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Cultivates Innovation: Creating new and better ways for the organization to be successful
• Decision Quality: Making good and timely decisions that keep the organization moving forward
• Directs Work: Providing direction, delegating, and removing obstacles to get work done
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Drives Results: Consistently achieving results, even under tough circumstances
• Ensures Accountability: Holding self and others accountable to meet commitments
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
• Tech Savvy: Anticipating and adopting innovations in business - building digital and technology applications
  Physical Demands: Generally, presents standard office environment. Must be able to remain in a stationary position >95% of the time. Continually operates a computer, keyboard and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device. Constantly positions self to comfortably maintain computer equipment. May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds. Vision abilities required by this job include close vision. Ability to operate a motor vehicle. The person in this position frequently communicates with other people. Must be able to exchange accurate information in these situations.
  IT Roles must be able to position self to maintain computers and equipment, including under desks and in server room(s). Frequently moves equipment weighing up to 50 pounds.
  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. This job description is subject to change at any time.
  Disclaimer: The recruitment process is approved by Service Coordination Inc.’s Recruitment Committee and subject to change based on business needs.
  In recognition of the continuing COVID-19 pandemic, Service Coordination Inc (SCI) is committed to maintaining a safe and healthy workplace. Because of this, SCI is requiring all new hires to be fully vaccinated. New hires will be required to provide proof of vaccination status as part of the on-boarding process. SCI provides reasonable accommodations, absent undue hardship, for medical reasons under ADA and for employees with sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated. You may request reasonable accommodation or other exemption to Sonji Ashford at sashford@sc-inc.org.
  Service Coordination is an equal opportunity employer and committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, hair texture or protected hairstyle, veteran status, or genetic information. Service Coordination is also committed to providing equal opportunity and access to individuals with disabilities by ensuring reasonable accommodations are provided to participants in the job application or interview process. To request a reasonable accommodation, contact Kathryn Eckert at kathryn.eckert@sc-inc.org or 410-218-5581.
  SCI does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role

ESSENTIAL DUTIES:

• Develop and leverage Business Data to develop routine and ad hoc analytics reporting, visuals, and dashboards to uncover insights about the health of the business and partner with key stakeholders to improve performance. Users of Business Intelligence reporting include but are not limited to SCI’s Board of Directors (BOD), Executive Leadership Team (ELT), Senior Leadership Team (SLT), Programs Leadership, and our Quality, Compliance, and Risk Management Committee.
• Develop deep understanding of organizational data to produce accurate, up-to-date, self-service dashboards for varying levels of leadership that highlight opportunities for enhanced efficiency, quality, and customer outcomes.
• Communicate complex analytical concepts and processes to leaders.
• Maintain data integrity, collaborating with cross-functional teams to define data integrity and data quality metrics and address data-related challenges and improvements.
• Translate business problems into a clear analytics workplan with appropriate solutions for execution that will drive meaningful results.
• Proactively partner across functional areas for shared learning and continued elevation of SCI’s analytics practice.
• Continuously analyze and identify critical business trends, risks, and opportunities to inform and influence strategic decision-making processes that deliver material business impact.
• Serve as a voting member of our internal Quality, Compliance, and Risk Management Committee.

SUPERVISORY DUTIES:

• Supervise Team Members as specified, such as Data Scientist, Reporting Analyst, and other designated technical and non-technical roles.
• Work collaboratively with Team Members to identify and achieve professional development goals