Director of Learning, Category Planning

at  SymphonyAI

Introduction:
Symphony RetailAI is now hiring a Learning Manager to join our team in The Learning Center.
The Learning Center’s (TLC) mission is to accelerate adoption of our products and solutions through training, education and guiding our community of end users.
Symphony RetailAI is the global leader in artificial intelligence-enabled solutions for FMCG retailers and CPG manufacturers. From customer intelligence to personalized marketing, and merchandising and category management, to supply chain and retail operations. This is an exciting time to join a fast moving, high growth Company. Our team share a passion for retail, data, and technology - we love to celebrate success and we’d like you to join us on our exciting journey!
Job Description:

WHAT YOU’LL DO:

• This role is expected to be a subject matter expert (SME) for the SAI Category Planning Platform. This role will work closely with Product Teams to develop and update training collateral.
• Collaborate closely with PSO to ensure alignment on full TLC “statement of work” associated with initial rollout and assessment of continuing education needs beyond the first phase of adoption, including collateral development, delivery and ongoing support.
• Develop and maintain a consistent training curriculum and modular collateral which can be easily adapted by all SR constituents. Delivery methods will include instructor-led training, web-based virtual classrooms, eLearning and WalkMe digital adoption methods.
• Partner with the internal TLC team members for WalkMe content authoring & LMS administration.
• This role may require occasional travel for client training, but is primarily remote-based.