Director of Operations

at  Eastons Group of Hotels Inc

Embark on a journey with Courtyard and TownePlace Suites Toronto Northeast Markham—the epitome of comfort, connectivity, and culinary delights. We are extending an invitation to you to join our exceptional team and contribute to the unparalleled experiences we offer.
As Canada’s First Stacked dual-branded hotel, our location near Highway 404 provides seamless accessibility to Scarborough, Richmond Hill, North York, and Thornhill. Explore vibrant surroundings while delivering memorable staycations or productive business trips.
Courtyard and TownePlace Suites Toronto Northeast Markham is not just a hotel; it’s a haven for both leisure and business travelers. If you are passionate about delivering exceptional service and creating cherished memories, we invite you to be part of a team that transcends expectations.
Join us for a journey where your dedication meets unparalleled hospitality, leaving an indelible mark on our guests’ experiences. Let’s create memorable moments together.
This hotel is operated under a license from Marriott International, Inc. or one of its affiliates.

GUEST EXPERIENCE

• Interact with outside contacts:
• Guests – to ensure their total satisfaction
• Vendors – to resolve any vendor performance issues, etc.
• Regulatory agencies – regarding safety and compliance matters
• Other contacts as needed (Professional organizations, community groups, local media)

JOB QUALIFICATIONS & REQUIREMENTS

• Bachelor’s degree in Hotel Administration, Business Administration or equivalent, plus three years of general management experience in a high-level operations role or prior general manager experience, or an equivalent combination of education and experience. Type and level of experience required may vary slightly based on size and complexity of operation.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving, and receiving instructions, and training.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Ability to travel to attend workshops, conferences, etc.
• Must be able to work nights, weekends, and/or holidays.