Director of Operations - (Pre-Opening) - Luxembourg Marriott Hotel Alfa

at  Marriott International Inc

Job Number 24016015
Job Category Rooms & Guest Services Operations
Location Luxembourg Marriott Hotel Alfa, 16 Place de la Gare, Luxembourg, Luxembourg, Luxembourg VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

EDUCATION AND EXPERIENCE

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

• 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

MANAGING THE GUEST EXPERIENCE

• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
• Responds to and handles guest problems and complaints.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

Please refer the Job description for details