Director of Partner Delivery Operations

at  Microsoft

The Partner Delivery Operation team is part of the Operations & Delivery Excellence organization for Industry Solutions and manages an effective and efficient external services supplier/partner ecosystem. We aim to increase partner usage in Industry Solution Delivery (ISD) through our different motions of sell with, build with and deliver with. The team has a critical role in ensuring that the right partner companies are onboarded and managed to meet our expectations of financial and execution excellence. Moreover, the Partner Delivery Operation team supports strategic consulting deal negotiations to get the best value for our customers and stakeholders.
As the Director of Partner Delivery Operations, you will lead a team that is responsible for our Full-Time External Contractor (EC or FTC) and Full-Time Employee (FTE) recruitment programs. In this role, you will collaborate with key stakeholders across multiple countries and time zones (TZ) to create partner plans for external contractor staffing. Additionally, you will oversee the governance and approval for all ISD FTE hiring. You will also help the global team achieve its goals by leading the teams’ Partner Programs - vital cross-functional initiatives that support people, process, and tools.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

REQUIRED/MINIMUM QUALIFICATIONS

• Bachelor’s degree in business, Operations, Finance or related field AND 8+ years’ work experience in program management, process management, process improvement
• OR equivalent experience.
• 6+ years management (e.g., people, project, process, vendor, change) experience.

Additional or Preferred Qualifications

• Bachelor’s degree in business, Operations, Finance or related field AND 12+ years’ experience in program management, process management, process improvement
• OR master’s degree in business, Operations, Finance or related field AND 10+ years program management experience, process management, process improvement
• OR equivalent experience.
• 8+ years people management experience.

Business Program Management M6 - The typical base pay range for this role across the U.S. is USD $124,800 - $266,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $159,000 - $292,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until April 10, 2024.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations

WHAT YOU DO

As part of the Partner Delivery Operation team, you will work with Finance, HR, and delivery teams to drive usage of EC (FTC) resources to fulfil large customer engagements. Your team will drive proactive EC pipeline management and govern the FTE hiring process.