Director of Records and Information Management

at  Goldberg Segalla LLP

Goldberg Segalla, a dynamic and collaborative law firm with a national presence, seeks a highly motivated and organized individual to join its team as a Director of Records and Information Management in its Buffalo, NY office. The Director of Records & Information Management will oversee the firm’s comprehensive records management program. The Director will be responsible for leading and managing three critical departments: Mail Services, Records & Information Management, and Library Resources.

Responsibilities::

• Leadership and Strategic Planning:
• Develop and implement strategic plans, policies, and procedures for Mail Services, Records & Information Management, and Library Resources
• Provide leadership to all three departments, fostering a culture of collaboration, innovation, and continuous improvement
• Manage vendor relationships and contracts
• Serve on the Firm’s Leadership Team
• Records and Information Management:
• Oversee the firm’s records lifecycle process including creation, classification, retention, storage, retrieval, and disposal of firm records, documents, and information
• Ensure compliance with legal and regulatory requirements related to records management including industry standards, firm policies, and client requirements
• Mail Services:
• Manage the firm’s central mail and forwarding program
• Oversee the firm’s Mail Services operations including receipt, sorting, and distribution of incoming and outgoing mail
• Implement efficient mail handling procedures to optimize productivity and minimize delays
• Library Resources :
• Develop strategies to enhance library services and resources, ensuring they meet the evolving needs of the firm
• Manage the firm’s library resources, including physical and digital collections, to support research, reference, and educational needs
• Training and Compliance:
• Provide training and guidance to staff across departments on records management best practices, policies, and procedures
• Conduct regular audits and assessments to ensure compliance with records management policies and regulatory requirements
• Stakeholder Engagement:
• Collaborate with administrative leadership, legal leadership, and other key stakeholders
• Communicate effectively with management to provide updates on initiatives, challenges, and opportunities

Working Conditions::

• Work is generally performed within an office environment with standard office equipment.
• Travel : 5-10%

Experience/Requirements::

• Bachelor’s Degree. Preferred: Master’s in Library and Information Science
• Minimum of 7 years of experience in records and information management, with progressively increasingly levels of responsibility
• Law Firm experience preferred
• Certification in records management (Certified Records Manager, Information Governance Professional, or equivalent) is a plus
• Ability to respond to internal or external inquiries, including those of a sensitive, confidential, or adversarial nature
• Ability to organize, prioritize, and execute responsibilities in the face of conflicting priorities or unexpected situations
• Ability to effectively communicate, and nurture working relationships with all levels of management and staff

Benefits::
The annual salary range for this position is $105,000 - $140,000. Actual pay may be adjusted based on experience and other job related factors permitted by law. This position also offers a full benefits package. Our benefits package includes, but is not limited to, health insurance, dental insurance, life insurance, a 401(k) plan, flexible spending, and more.
Goldberg Segalla isn’t merely a business—we’re a community. We value the diversity of our team and strive to create a collaborative and enjoyable culture for everyone, where leadership is rewarded, and efficiency, mutual respect, and working together for the common good are traits we all embody.
Goldberg Segalla is a national civil litigation firm with offices spanning major metro markets across the U.S., providing strategic coverage wherever our clients do business. As a firm of experienced litigators and trial attorneys, Goldberg Segalla’s capabilities span business and commercial disputes, employment and labor, insurance coverage, product liability, and more. Today, our more than 400 attorneys are trusted counselors to public and private clients in key sectors and industries including construction and energy, transportation, manufacturing, retail and hospitality, and insurance

• Leadership and Strategic Planning:
• Develop and implement strategic plans, policies, and procedures for Mail Services, Records & Information Management, and Library Resources
• Provide leadership to all three departments, fostering a culture of collaboration, innovation, and continuous improvement
• Manage vendor relationships and contracts
• Serve on the Firm’s Leadership Team
• Records and Information Management:
• Oversee the firm’s records lifecycle process including creation, classification, retention, storage, retrieval, and disposal of firm records, documents, and information
• Ensure compliance with legal and regulatory requirements related to records management including industry standards, firm policies, and client requirements
• Mail Services:
• Manage the firm’s central mail and forwarding program
• Oversee the firm’s Mail Services operations including receipt, sorting, and distribution of incoming and outgoing mail
• Implement efficient mail handling procedures to optimize productivity and minimize delays
• Library Resources :
• Develop strategies to enhance library services and resources, ensuring they meet the evolving needs of the firm
• Manage the firm’s library resources, including physical and digital collections, to support research, reference, and educational needs
• Training and Compliance:
• Provide training and guidance to staff across departments on records management best practices, policies, and procedures
• Conduct regular audits and assessments to ensure compliance with records management policies and regulatory requirements
• Stakeholder Engagement:
• Collaborate with administrative leadership, legal leadership, and other key stakeholders
• Communicate effectively with management to provide updates on initiatives, challenges, and opportunitie