Director of Sales Engineering - EMEA

at  Cognigy

About Cognigy
Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.
Our skilled #CognigyCrew are the people behind our leading technology and we are now looking for more talented people to join our global team.
Why you’ll love working at Cognigy: Our promise to you
We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.
We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts: Team, Trust, Transparency, Technology.

YOUR NEW ROLE: DIRECTOR - SALES ENGINEERING (PRESALES) - EMEA

Join our dynamic team as the Director of Sales Engineering EMEA, leading a skilled group of Sales Engineers to support our EMEA Go-To-Market (GTM) team. Reporting to the VP of Sales EMEA, you will ensure your team is well-staffed, technically proficient, and equipped to deliver exceptional technical demos, support discovery calls, answer technical RFPs, and contribute to events. Your role will directly support our Sales team and collaborate with the Marketing and Partner teams.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Leading the Sales Engineer EMEA team, ensuring demo pitches and other activities are correctly prioritized.
• Taking the presales lead in RFPs, ensuring timely delivery.
• Approaching opportunities holistically, bridging technical capabilities with solution requirements and business impact (including customer experience, ROI, etc.).
• Supporting CSM with upsell opportunities by identifying strategic opportunities.
• Engaging with a broad range of customer and partner stakeholders, from hands-on technical to VP level, identifying champions, and creating relationships.
• Having the authority to delegate work and tasks and prioritize team activities.
• Liaising with regional sales and CSM leaders to stay up-to-date on the competitive landscape and performing technical comparisons between the company’s software and other conversational AI products on the market.
• Facilitating internal training and ensuring the SE team stays current with industry developments.